My chief complaint w/ any clothing website is the missing or erroneous sizing info. At your site I pecked around a bit. Take a look here: http://www.ehaberdasher.com/servlet/the-10025/Truzzi-Shirt-cln--16/Detail
. Okay, the neck is 16". What's the sleeve length? What's the chest? And the length? I would like to see it unfolded. Perhaps even a diagram of its body shape.
Too often an e-commerce site will rely on a standardized sizing chart, but we all know sizes are far from standard, even from the same maker. I buy three trousers w/ the same waist size from Ralph Lauren and each measures differently. I don't think it's too difficult for the seller to pull out a measuring tape and put the info on the page. Yet it seems to me no one is able to this. In doing so it'll sure distinguish you from the others. And it ought to save you the hassle of having to answer as many tell-me-about-the-size emails.
Take a look at the questions asked at SF and "how's the fit?" is a very common one. Use your web page to answer it.
Back to the example shirt. These here are good details: "...hand made collar, hand stitched shoulders, hand stitched buttonholes, hand stitched sleeves, side gussets at hem for reinforcement, and mother of pearl buttons sewn on by hand." But, appears some info is missing. One or two buttons on the cuff? Gauntlet button? Two panel yoke?
When I click on Dress Shirts I'm presented 14 pages of results organized... alphabetically. Alphabetically? Really?! I think I ought to be able to sort or filter by price, pattern (none, striped, checked), cuff, collar, yada yada. Others have mentioned this, too.
For trousers you do a fine job providing the measurement of rise and bottom leg width at opening as well as amount of material to let out. How about size of thigh and/or knee? Button material? Number of belt loops?
Lastly, and much more important than size info or ecommerce solution, is delivery. If you announce that you're going to improve the website, don't wait a year and them remind everyone you've failed to do so. What purpose does this serve? If you promise to provide someone photos or info, then make it the very first thing you do. In fact, don't make a promise when you can make it happen instead. When ezlau asked for the pictures you could have responded with them instead of the promise. Or use your website more effectively to get the info out there in the first place so you don't need to make as many promises.
You have nice things and the prices are fair. But I don't recall ever looking at your site. I look at A Fine Pair of Shoes, Epaulete, Self Edge, amongst others very often. I don't see why I shouldn't give you my money. But what are you doing to get it?Edited by curzon - 11/10/11 at 2:08am