Originally Posted by Booter
Yet another load of crap from the SA's this week. Disappointing...
It is a bit frustrating that he had to go through the online customer service to get the online price at the store.
But, it's very possible the salesperson is simply following the orders of his manager, who is likely following company policy. From the store's perspective, they'd rather sell the shoes to one of their local customers at a higher price than sell to "some guy" over the phone at a lower price. The local customer is much more likely to buy from them again and less likely to be shopping their store only at 40+15 time.
Also, warehouse space in the suburbs costs significantly less than retail space in the higher-end shopping centers where RL stores. As such, the online business has completely different cost dynamics than the retail store does. Expecting to get the absolutely best deal possible at the store level over the phone during their semi-annual sale really does smack of entitlement (i.e., because I read some message board and was made aware of a discount being offered to customers who purchase significantly more than I do, I should be able to demand that a customer service rep find a highly sought-after pair of shoes and sell them to me at 40+15 off). I'm not casting stones as I've done the same thing. But, I think we SF-types have expectations that RL or any other company could never meet if even 25% of their customers demanded what we do.