Originally Posted by Silk Ribbon
That is plain and simply not right heartless, although in EG's case I really do agree with you.
The British are fantastic business people and wonderful retailers. Apart from a few Oxxfords I buy virtually all my wardrobe from English suppliers and I think they are all fantastic.
Remember, it was the British retail industry which coined the phrase "the customer is always right" and in my experience the British suppliers generally apply that rule with great success. All, that is, with one glaring exception, Edward Green.
Why are all the other British shoe makers just fine? Has anybody contacted Julia Hawkins of John Lobb in Northampton for example? Nik of Bespoke England? John Lobb of St James? WS Fosters? Everything you ask these shoe suppliers you will find is "only a pleasure Sir". Don't take my word for it, try it, telephone them for anything and you will see.
Edward Green is no longer a typical British firm, they are very much the rude and unfriendly exception.
Every other clothing and shoe supplier that I deal with in Britain is friendly to a fault.
It is not fair to judge all British companies by the standards of one shitty shoe company turned feral.
As far as I can tell it is only EG who have recently taken this new attitude that they are simply too good even for their own customers, any client who challenges that view will be taught a short sharp and rude lesson - take it or leave it and remember, the customer don't mean diddley squat in Jermyn Street.
in the good old days what used to be "the best shoes in England" was not just the shoes they used to make, but also their customer friendly, client friendly product, their pro English gentleman attitude shown by the previous old management. Today there is new management and things have changed, sadly, but they definitely are no longer the "best shoes in all of England".
Another thing, somebody referred to Luca as "she" and "her". Luca is in fact "he" and "him" and he is not British, he is Luca Colela and so far as I know he is Italian and not British.