Good thing you don't work in a companies customer service.
Schweino has a good point that he tried to purchase a product online that was represented to be real and was not. Zippo, for example, would jump on fakes quickly and probably thank the customer who informed them. It is a matter of company policy and clearly junior RL staff haven't been instructed to care.
You can't criticize him for trying to do the right thing.
Doing the right thing isn't buying items you believe to be knock offs, then being happy with your purchase because it was cheap when you figure out that it really was fake.
You are twisting words.
Where have i stated that I believed it was a knock off before I bought it? I wrote I was suspicious about it because of the seller's location (Taiwan). When I enquired about the shirt the seller claimed it to be authentic and identified herself as a genuine RL sales manager. I also wrote that I am happy with the shirt's fit and quality, but do not like the fact it is a fake while being sold as an original.
I also did not write that I am happy with my purchase because it was cheap. As stated before: I am not happy with the overall purchase experience because I received a fake which was advertised as genuine, but I am happy with the shirt itself. By the way: if I see that genuine shirts like this can be bought for $20, my purchase wasn't cheap since I paid more than double that amount.
So: I am happy with the shirt itself because it fits well, but am unhappy about being scammed and having paid a fraudster.