Originally Posted by number9dream
Anyone have any experience returning shoes to RL? Wore mine indoors for 3 days and think they are too small. Also appears to be a defect in the insole --- it is already peeling. The soles show some minimal wear, but the shoes could not be resold as new. Anyone know if RL will accept a return?
Yes, they will take them back. I bought a pair of the penny loafers in store, size 9, that I thought would work as the 9.5's were loose. After wearing around the house one day, I decided they were too small and returned them to the store the next day and exchanged for the 9.5's.
No questions were asked, the ones I returned had creases so I am not sure they could be sold as new, the soles looked new though. They were on display on the sales floor before I purchased them so I did not feel to bad. I also bought some Marlow wingtips at the same time that were size 9.5, they are beautiful shoes.