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Styleforum › Forums › Men's Style › Classic Menswear › Crockett & Jones for Ralph Lauren Cordovan (Marlow, Darlton, Gifford, Garran, Lindrick, McCallum, Rhett)
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Crockett & Jones for Ralph Lauren Cordovan (Marlow, Darlton, Gifford, Garran, Lindrick, McCallum,... - Page 86

post #1276 of 5241
^^suuure thiiing, buddy.
post #1277 of 5241
Quote:
Originally Posted by LeJouvre View Post

My response, but I think defeat is already a reality for me here folks, what do you think?:-

"Dear Alisha,


Thank you for your response.


It is confusing to learn that these shoes are not manufactured by Crockett & Jones, particularly if one considers the peculiar words “Crockett & Jones for Ralph Lauren” printed in the liner of these shoes.


I wonder, are we referring to the correct products in this inquiry?


Also, the Sales Assistant I spoke with yesterday distinctly advised that size “E” was available, but only in New York.


In response to my inquiry Cindy advised that the shoes were made in England, that the sizing may be British and that, consequently, she preferred to postpone the sale until she could clarify the sizing for certain.


Cindy went on to confirm that her records showed no size 10E, but that a number of size 9.5 E were on record as being held in stock in New York.



Cindy also reassured me that I could safely postpone the purchase until the outcome of her investigation without fear of losing the discount since the discount would be honored through to May 7th.




Most perplexing.



Perhaps you could double check, just to make absolutely certain.




Regards


xxxxxxxxx  "

I've never seen a pair stamped for C&J. Just Ralph Lauren or Polo
post #1278 of 5241

I just received a call from a manager at the Madison store.

He first offered his apologies for the attitude of the online store.

He then went on to argue that this quality of footwear required complete customer satisfaction which included the client's right to know which manufacturer had produced the footwear.

I was then advised that the pre-sale did include certain items of footwear no longer available during the private sale, that the discounts were no longer available as of yesterday, but that since I had technically placed the order during the pre-sale period that NY would honor the terms available at the time I spoke to the sales assistant.

He then went on acknowledge that the online SA had acted out of character, that a copy of our e-mail exchange would be submitted to the appropriate management for "training purposes" and that the conversation between myself and Cindy, the original SA who attended my call, had been adequately recorded to verify and confirm my claims.

The manager was really professional, well mannered and very responsive.

All non sale items in my invoice were discounted by 15% as a token of Ralph Lauren's contrition, - this took a lot of convincing for me to accept, it was terrible!

We cracked a few jokes and then we concluded the telephone call with an offer from the manager to provide a free personal tailoring service when next I visit MA in NY.

So there you go, the online SA gets a free course in client service, I get a discount and the NY manager gets to feel good about being honest.

All's well that ends well.

 

And no, I have also never seen "Crockett and Jones for Ralph Lauren" on the footwear, I admit I lied, but it was a lie in response to her lie that Crocket & Jones do not manufacture these items. At least my lie was half true, hers was a complete, blatant and deliberately misleading falsehood.

 

Very very naughty

post #1279 of 5241
Warning: Spoiler! (Click to show)
Quote:
Originally Posted by LeJouvre View Post

I just received a call from a manager at the Madison store.


He first offered his apologies for the attitude of the online store.


He then went on to argue that this quality of footwear required complete customer satisfaction which included the client's right to know which manufacturer had produced the footwear.


I was then advised that the pre-sale did include certain items of footwear no longer available during the private sale, that the discounts were no longer available as of yesterday, but that since I had technically placed the order during the pre-sale period that NY would honor the terms available at the time I spoke to the sales assistant.


He then went on acknowledge that the online SA had acted out of character, that a copy of our e-mail exchange would be submitted to the appropriate management for "training purposes" and that the conversation between myself and Cindy, the original SA who attended my call, had been adequately recorded to verify and confirm my claims.


The manager was really professional, well mannered and very responsive.


All non sale items in my invoice were discounted by 15% as a token of Ralph Lauren's contrition, - this took a lot of convincing for me to accept, it was terrible!


We cracked a few jokes and then we concluded the telephone call with an offer from the manager to provide a free personal tailoring service when next I visit MA in NY.


So there you go, the online SA gets a free course in client service, I get a discount and the NY manager gets to feel good about being honest.


All's well that ends well.

And no, I have also never seen "Crockett and Jones for Ralph Lauren" on the footwear, I admit I lied, but it was a lie in response to her lie that Crocket & Jones do not manufacture these items. At least my lie was half true, hers was a complete, blatant and deliberately misleading falsehood.

Very very naughty

Cool story bro
post #1280 of 5241
congrats on the discount. you're also a douche bag.
Quote:
Originally Posted by LeJouvre View Post

I just received a call from a manager at the Madison store.


He first offered his apologies for the attitude of the online store.


He then went on to argue that this quality of footwear required complete customer satisfaction which included the client's right to know which manufacturer had produced the footwear.


I was then advised that the pre-sale did include certain items of footwear no longer available during the private sale, that the discounts were no longer available as of yesterday, but that since I had technically placed the order during the pre-sale period that NY would honor the terms available at the time I spoke to the sales assistant.


He then went on acknowledge that the online SA had acted out of character, that a copy of our e-mail exchange would be submitted to the appropriate management for "training purposes" and that the conversation between myself and Cindy, the original SA who attended my call, had been adequately recorded to verify and confirm my claims.


The manager was really professional, well mannered and very responsive.


All non sale items in my invoice were discounted by 15% as a token of Ralph Lauren's contrition, - this took a lot of convincing for me to accept, it was terrible!


We cracked a few jokes and then we concluded the telephone call with an offer from the manager to provide a free personal tailoring service when next I visit MA in NY.


So there you go, the online SA gets a free course in client service, I get a discount and the NY manager gets to feel good about being honest.


All's well that ends well.

And no, I have also never seen "Crockett and Jones for Ralph Lauren" on the footwear, I admit I lied, but it was a lie in response to her lie that Crocket & Jones do not manufacture these items. At least my lie was half true, hers was a complete, blatant and deliberately misleading falsehood.

Very very naughty
post #1281 of 5241

Not really Ari, douchbags become investment bankers and I don't even like bankers.

post #1282 of 5241
Quote:
Originally Posted by AriGold View Post

congrats on the discount. you're also a douche bag.

+1

What a horrible way to conduct yourself.
post #1283 of 5241

The Marlow wingtips came today. They're great, but I need to size down a half size. Based on what I've read here, that might not work either due to the size of the toe box. I have my fingers crossed though, it feels like there is a ton of room to give away in the toe box.

post #1284 of 5241
If the discount is as important as you are making it, you probably should not be buying $850 shoes anyway.
post #1285 of 5241

Ari Gold,  Yes a very damning comment... nasty and uncalled for Sir!  Your off the radar bra....

post #1286 of 5241

Ample Toe Box, comfy shoe... Go with it...

post #1287 of 5241
Quote:
Originally Posted by LeJouvre View Post

Not really Ari, douchbags become investment bankers and I don't even like bankers.

How is investment banking even relevant to the fact that not only did the manager sought to resolve your issue by honouring the discount, he gave you a further 15%. Yet you still needed serious convincing that it was not enough and "terrible".
Quote:
Originally Posted by chipshot View Post

Ari Gold,  Yes a very damning comment... nasty and uncalled for Sir!  Your off the radar bra....

lol. i'm off the radah BRAHzz!! may our friend, LeJouvre, be damned to NY for free tailoring.
post #1288 of 5241
I can see these being my favorite pair, but definitely need to break these in

7ad3172f.jpg
post #1289 of 5241
Quote:
Originally Posted by AriGold View Post


How is investment banking even relevant to the fact that not only did the manager sought to resolve your issue by honouring the discount, he gave you a further 15%. Yet you still needed serious convincing that it was not enough and "terrible".
lol. i'm off the radah BRAHzz!! may our friend, LeJouvre, be damned to NY for free tailoring.

 

No Ari, I did not ASK for a further discount, the way an investment banker would have done. Read what I said. I simply asked that they stick to our original agreement.

 

Like I said, Ralph Lauren insisted on providing a further discount "as a token of their contrition" for their error. I said this was unnecessary and was happy for them to simply stick with our original agreement.

 

Remember, I had already bought these items at an agreed price, and the next day they tried to charge more than the agreed price, the way investment bankers would do.

 

But, unlike investment bankers, they were honest enough to apologize and offered a further discount as part of that apology.

 

Investment bankers would never understand this.

 

Sure, like you said, if I was an investment banker, I would have insisted that the additional discount was not enough but that is not what happened, I only accepted the added discount after first declining that offer.

 

Ari, another thing, I was not offered "free tailoring", I was offered a free appointment with their "sartorialist" when next I visit NY. Only an investment banker would see a problem with this as well.

 

Ralph Lauren are a great company, I bought over $5000.00 of their great products, including a pair of their Marlows, which are fantastic shoes, and so are their Macon boots, which I also bought.

 

So shoot me, but I really do love a great spring sale.


Edited by LeJouvre - 5/4/12 at 2:42am
post #1290 of 5241
467

I wear 10D barrie, bought 10 in these
First wear was almost unbearably tight
Second wear felt snug, but comfy

The fifth wear will feel awesome (similar to how my wingtips felt)

I love these loafers
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