I bought a brand new pair of shoes from a vendor here. It is of a significant discount. He sells a lot of these mid priced shoes. A great service to Styleforum if I may add. Not having a lot of experience about this brand of shoes (I only own a pair), I PMed the vendor about sizing. He adviced me to go to a local shop and try it on first. Of I went to Nordstrom and was told after a brannock device fitting that I am 8E in the shoe that I am interested in.
I proceeded to place an order. A week later, shoes came in. It was a little to big for me. Plus I didn't like the color. Too dark than the one in the picture.
Color is not that important as I can deal with them, that size I can't (unless my feet grows half inch bigger - doubtful or the shoes for some reason shrinks). I politely asked for a replacement.
I was informed no return or replacement is accepted. I replied that it was not mentioned in his advertisements that all sales are final. He then said it is a B&S rules. I checked and it there is no mention of it. He then said it is an unwritten rule.
I accept the responsibility that I should have know the "unwritten rule". But since I am dealing with a (online) vendor who is selling brand new, direct from factory shoes, I expect certain level of service, regardless of how or where it was sold. An unwritten rule of customer service so to speak.
I would also like to add, other than not being able to get an agreement on how to handle the replacement, our conversation has been very cordial.
Any advice on proper way to go about?
Thank you and have a nice day.