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B&S Buyer wants to return something... Aren't NO returns an unwritten rule of B&S? - Page 3

post #31 of 157
Quote:
Originally Posted by Bonggoy View Post

Come on guys.  Please stop the name calling.  

 

You don't know me.  You've only heard the vendor's side.  

 

Please check my previous post.  

 

Brief, I spoke to Allen Edmonds and they are willing to accept the return from me directly and they will replace it.  All they need to know is who the vendor is.  It won't cost the vendor anything.  He refuses to cooperate.  

 

 


He's not a vendor. B&S are private individuals (for the most part) selling items. You are misunderstanding what B&S is. This is not a company.
post #32 of 157

Bongoy, you need to understand that you are not dealing with a vendor that can afford to just take back merchandise because you decide you don't want them. As you have worn them, the seller can no longer sell them as new and must resell them at a loss. Why should the seller lose money because you have made a purchase in error? How is that fair?

 

If they were defective, you would have a case and I don't think anyone would be against you. However you admit that the fault lies within yourself and it is there that you must find relief. If the 'vendor' can't provide you the information you desire, because it doesn't exist, then you can't turn to Allen Edmonds for relief; the relief must come from you and the seller.

 

The only fair solution is that you make the seller whole, by providing a restocking fee so he doesn't lose money due to your error. If 15% is too much to handle, then suggest a fee that is fair; not one that you wish to pay, but one is that is fair.

 

A restocking fee is not unheard of in cases like this and many vendors with more resources than this seller use them as a way to cover losses that occurs when people return perfectly acceptable merchandise, that the business will have to resell at a loss, because it is now 'used'.

 

The world isn't fair, but you can be.

post #33 of 157
As far as 'unwritten rules', the oldest 'unwritten rule' of all is, 'caveat emptor' (let the buyer beware). The B&S here is a courtesy provided by the site owner(s). We are very fortunate to enjoy this service and it will be in everyones interest if matters can be resolved in a gentlemanly fashion. In my books, if it is clearly stated in an ad, 'All Sales are Final', then case closed. In this case it was not mentioned by the seller on this item and a return or fair exchange should be honoured, and lesson learned. No one wants to screw anyone on here but there has to be some accountability and responsibility from both parties to ensure a pleasureable experience all around.
Suggestion: Could there be another pair available from the seller that would please you in trade? You both swallow some shipping; you to return the pair and he to send you a replacement. Could this not resolve matters to mutual satisfaction?
post #34 of 157
Quote:
Originally Posted by musicguy View Post


He's not a vendor. B&S are private individuals (for the most part) selling items. You are misunderstanding what B&S is. This is not a company.

I'd like to reiterate this point. Our sponsors are retailers and other professions. People selling on B&S are, by-and-large, guys trying to turn a small profit by doing some reselling.
post #35 of 157
i just purchased a pair of AE verona loafers from allaboutshoes last week
received the shoes in less than 4 days from time of payment to delivery
shoes are in perfect condition with box, bag, and even the plastic shoe tree thing
so i know exactly what to expect when i deal with allaboutshoes


color different than what you expected? buyer's fault for not checking out the item in person
size different than what you expected? buyer's fault for not checking out the item in person

allaboutshoes has NO obligation to accept a return
he did not misrepresent the item or send a defective item
buyer made the mistake of ordering shoes without checking it out and trying on for size
post #36 of 157
I have no dog in this hunt, but I am a long time buyer and seller on SF B&S. I have bought items over the years that have not worked for me. I have never asked to return something simply because I didn't like it/it didn't fit when I got it. One of the reason prices are low is that you have a greater risk to reward ratio.

If the item is defective or mislisted then the buyer has a right to expect relief. Under those circumstances I've both sought and given relief.

The buyer should ask the seller if he can use his pictures then simply relist the item. It ain't hard.


Edit: I just noticed who the buyer is, and I want to add that I did recently have a very smooth transaction with him (involving a pair of AE shoes, no less!). There were no glitches at all.
post #37 of 157

I am trying to resolve this privately with the vendor.

 

To clarify a few things.  I haven't worn the shoes.  I put them on and knew right away they were too big.  They are still brand new.

 

When allaboutshoes initially mentioned that I didn't agree with the 15% restocking fee, that was not entirely true.  Not knowing his relationship with AE, I contacted AE to get a solution that will benefit us both.  AE did offered to take the shoes back and replace it.  I offered that solution to allaboutshoes, which he construed to me not agreeing to the 15% stocking fee. I asked him for an explanation to why he won't do it, he brushed me off.  It seems he is not an authorized AE dealer so it makes sense - unless this is a wrong assumption again.

 

I am trying to work this out with allabout shoes privately.  I appreciate everyone who put their 2 cents here.  

 

Thank you all and have a nice day.

 

 

post #38 of 157
Quote:
Originally Posted by Man Of Lint View Post

As far as 'unwritten rules', the oldest 'unwritten rule' of all is, 'caveat emptor' (let the buyer beware). ... In my books, if it is clearly stated in an ad, 'All Sales are Final', then case closed. In this case it was not mentioned by the seller on this item and a return or fair exchange should be honoured, and lesson learned.

"Caveat emptor" means that there's no need to put "all sales are final" in the listing. It's implied in every sale unless stated otherwise. The one who should learn a lesson from this is the buyer, not the seller.
post #39 of 157
Thread Starter 
Thank you all for the input. At first i thought i was crazy but seeing that long time members of the forum agree with me, I dont feel guilty anymore as the seller. I tried to be upstanding and agree to accept his return, but he seems to want me to lose money, which I will not do.
post #40 of 157
Quote:
Originally Posted by Bonggoy View Post

It seems he is not an authorized AE dealer so it makes sense - unless this is a wrong assumption again.

you're really sharp, aren't you?

if he IS an authorized AE dealer/reseller/whatever ... he risks losing that relationship if this is reported back to AE
if he is not an authorized AE dealer/reseller/whatever ... again he risks losing his connection to getting AE products at discount if AE catches on to what is going on

so learn your lesson in buying shoes online without actually trying them on and resell the shoes on your own
post #41 of 157
Quote:
Originally Posted by Van Veen View Post

Quote:
Originally Posted by Man Of Lint View Post

As far as 'unwritten rules', the oldest 'unwritten rule' of all is, 'caveat emptor' (let the buyer beware). ... In my books, if it is clearly stated in an ad, 'All Sales are Final', then case closed. In this case it was not mentioned by the seller on this item and a return or fair exchange should be honoured, and lesson learned.

"Caveat emptor" means that there's no need to put "all sales are final" in the listing. It's implied in every sale unless stated otherwise. The one who should learn a lesson from this is the buyer, not the seller.

Caveat emptor means just what I said it means. Clearly you did not understand what I typed.
post #42 of 157
Quote:
Originally Posted by allaboutshoes View Post

Thank you all for the input. At first i thought i was crazy but seeing that long time members of the forum agree with me, I dont feel guilty anymore as the seller. I tried to be upstanding and agree to accept his return, but he seems to want me to lose money, which I will not do.


I beg of you, please stop twisting facts.  I am new here so I won't win any popularity contest.  Not knowing your relationship with Allen Edmonds, I have been trying to settle this with you in a way that you won't lose any money and minimal lose to me.

 

Let's get this back to private as I don't see the need to clutter the board with our issue.

post #43 of 157
Quote:
Originally Posted by Bonggoy View Post





I beg of you, please stop twisting facts.  I am new here so I won't win any popularity contest.  Not knowing your relationship with Allen Edmonds, I have been trying to settle this with you in a way that you won't lose any money and minimal lose to me.

 

Let's get this back to private as I don't see the need to clutter the board with our issue.


it's not a popularity contest
what did the seller do wrong? nothing
he provided you the shoes you wanted in the color and size that you asked for
at a discounted price that is not otherwise available to you

you chose the wrong shoe, wrong color, and wrong size
that is all on you
post #44 of 157
Quote:
Originally Posted by Man Of Lint View Post


Caveat emptor means just what I said it means. Clearly you did not understand what I typed.

Why did you mention caveat emptor if you believe that sellers should honor returns unless they explicitly state "all sales are final"? Those are two contradictory ideas.
post #45 of 157

Bonggoy, I know it feels like you're getting ganged up on, but this is a simple problem to solve. Unfortunately, you're going to have to bear the brunt of it, but that's only fair. This shouldn't cost you more than $30-$40 to set straight, yes?

 

Think of it like this, say you purchased a pair of shoes from one of our UK vendors and wanted to send it back. They would take it, but it would cost you at least what? $30 or $40 to return them to the UK? Would you complain to the vendor that they should pay for you to return the merchandise? No, you would accept that the price of returning the item will be borne by you.

 

The only difference here is that this seller naively expected everyone to understand the 'unwritten rule'. A mistake to be sure and one he is paying for, however you must take ownership of this situation and find a solution.

 

The price of returning these shoes is going to cost you something; it has to, as this is your decision to return the shoes. Just agree on a number and be done with it.

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