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B&S Buyer wants to return something... Aren't NO returns an unwritten rule of B&S?

post #1 of 157
9/19/11 at 7:37am
Thread Starter 
I have a sales thread in which I sell Allen Edmonds at a high discount here on SF. Yes, given I do make money, but im mostly providing a service for SF members in which I can get them discounted. The price itself is cheap enough to justify no returns, and now a buyer (n00b) wants to return a pair of shoes. Should I accept the return? He also wasnt a regular size (8E) so it wouldn't be easy for me to resell it.
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post #2 of 157
9/19/11 at 7:40am
tough call. almost like those fockers on ebay who complain about a coat not fitting and want to send it back from overseas (and expect you to eat the shipping)... shog[1].gif

it'll probably earn you some fashion karma if you do, though.
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post #3 of 157
9/19/11 at 7:43am
If you clearly stated that this would be a final transaction before money changed hands I would say you shouldn't accept the return. If nothing was said regarding returns you should go ahead and accept it and rethink your strategy for future sales.
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post #4 of 157
9/19/11 at 7:47am
Thread Starter 
I edited the thread to include that no returns are accepted now, but I thought it was unwritten rule that returns aren't accepted
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post #5 of 157
9/19/11 at 7:47am
I always assumed at B&S sales were final. In fact, I have bought multiple items from B&S before that didn't work out and I ended up flipping them on my own (i.e. put them on eBay, cosign them, etc). I agree with NORE that you should put a disclaimer in your placements, but I also think no returns is in the true spirit of B&S.
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post #6 of 157
9/19/11 at 7:50am
Thread Starter 
Quote:
Originally Posted by bourbonbasted View Post

I always assumed at B&S sales were final. In fact, I have bought multiple items from B&S before that didn't work out and I ended up flipping them on my own (i.e. put them on eBay, cosign them, etc). I agree with NORE that you should put a disclaimer in your placements, but I also think no returns is in the true spirit of B&S.

I already did. If I wanted to accept returns, I could just sell on eBay. We are all big boys here.
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post #7 of 157
9/19/11 at 7:57am
Why does he want to return the shoes?
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post #8 of 157
9/19/11 at 8:15am

Unwritten rules are worth the paper they are written on...what I would do in your position is accept the return, charge a 15% 'restocking' fee and move on.

 

If he complains about that, then tell him you were accepting the shoes back as a sign of good faith, which he clearly is lacking and now the offer is off the table; the shoes are now no longer returnable.

 

You've updated your post to clearly state there are no returns, which will cover you going forward. The first rule of selling, even with the big boys, is to eliminate 'wiggle room'; you've now done that.

 

Good luck.

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post #9 of 157
9/19/11 at 8:21am
Thread Starter 
Quote:
Originally Posted by Nicola View Post

Why does he want to return the shoes?

He claims the color is a bit darker then he thought it was and also said the size is too big even though he tried them on before purchasing.
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post #10 of 157
9/19/11 at 8:21am
I'd agree that the in general B&S is "no returns" however that wouldn't preclude me from at least asking, if something didn't work out for me, if it was returnable. Definitely a good idea to spell it out though.
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post #11 of 157
9/19/11 at 8:41am
Quote:
Originally Posted by allaboutshoes View Post

Quote:
Originally Posted by Nicola View Post

Why does he want to return the shoes?

He claims the color is a bit darker then he thought it was and also said the size is too big even though he tried them on before purchasing.

If there was something defective about the shoes then it might be reasonable to expect to be able to return them, but in this case I'd say you're well within your rights to refuse. It is not your fault that he bought shoes that are the wrong size.
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post #12 of 157
9/19/11 at 8:43am
Thread Starter 
Quote:
Originally Posted by Sanguis Mortuum View Post


If there was something defective about the shoes then it might be reasonable to expect to be able to return them, but in this case I'd say you're well within your rights to refuse. It is not your fault that he bought shoes that are the wrong size.

No nothing defective about the shoes. Just his concept of "Brown Burnished" and Allen Edmonds are 2 different things. He could have just looked them up online and avoided this whole problem
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post #13 of 157
9/19/11 at 8:48am
The only relevant q here is did he pay by paypal ? If so, you have zero options
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post #14 of 157
9/19/11 at 8:52am
Quote:
Originally Posted by allaboutshoes View Post


He claims the color is a bit darker then he thought it was and also said the size is too big even though he tried them on before purchasing.

typical buyer nonsense, seen even on Styleforum.

Don't assume that because you are selling to a forumite that there is some sort of gentlemanly agreement. THEY DO NOT EXIST.

Trust them about as far as you can throw them.


Big reason I've stopped selling some very nice stuff. Can't trust these F*ckers. ffffuuuu.gif
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post #15 of 157
9/19/11 at 9:00am
Quote:
Originally Posted by allaboutshoes View Post


He claims the color is a bit darker then he thought it was and also said the size is too big even though he tried them on before purchasing.

if he's bitching about hte color...no way would i let him return them. I suppose allowing him to return for a restocking fee would probably be your best move in the long run. But personally, i doubt i would. sounds like buyers remorse to me. And for that you are not responsible.
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