You guys are blowing this way out of proportion though and can't seem to get over the fact that I didn't have a 100% positive experience... ...Kiya admitted that some mistakes were made, yet all you fanboys continue to blindly defend them like I'm some retard who can't figure out a sizing chart. I asked and paid for them to get hemmed. They were not hemmed. Mistakes were made yet only kiya and one other person actually acknowledged that.. The rest of you guys started laying into me without any grasp of what my complaints actually were.
I wasn't laying into you at all. I'd say my responses were pretty levelheaded, and provided some logical reasoning as to why the issue potentially occurred. I have nothing to gain from playing the blame game. Neither do you, though.
I'm sorry that you didn't have the customer service experience you were hoping for. I'm sure Kiya and Thomas are working to rectify the situation. It is important to note, however, that the best test of a company's commitment to customer service can only occur when something goes wrong. A company's expediency in correcting issues is what defines superior customer service. I hope you'll report back once the situation has reached a satisfactory conclusion.