Originally Posted by Eustace Tilley
I wouldn't call Eyefly a 'crappy' vendor - I bought a pair from them and was very happy with the quality + experience.
That's fair - I have only ordered (and returned) from EyeFly once, and to be honest, I shouldn't have jumped the gun by accusing them of being "crappier" when the main differences stem from the lack of a try-on program and not-as-strong customer service (Warby is extremely hard to beat here, and I also don't think they have the buy a pair-give a pair program). To be honest, I think the quality on both is subpar, but the quality for the entire Luxottica dominated eyeglass industry needs some refinement (and it's nice that at least these companies are bringing the previous $500 price tag down to a more logical level).
While I understand that competing on price is never a smart business move (which was Warby's primary starting advantage), this is a scenario where too much competition can easily lead to an ultimately worthless product from all sellers (and in my mind, it seems like the most likely outcome as more players enter the game).
It does seem like the home-try on program is a huge selling point for warby, but the completely free shipping and loss of inventory has to eat into costs. I mean, glasses are a fairly hard item to pick (especially when you aren't in a store), and the sales/home-try-on ratio has to be pretty low.