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Allen Edmonds - sole wear issue

post #1 of 14
8/21/11 at 8:39pm
Thread Starter 
Hello all:

First topic, hoping I can get some help. I have a pair of AE Strands that are about 4 months old. They're in rotation with some other shoes, so they get worn only once a week at most.

After their latest wear this week, I noticed a hole had worn into the left sole in an odd place (pics below). The shoes are not well worn (you can even see the heels haven't worn out the "AE" in the rubber yet). It had rained earlier in the day when I wore these shoes out; could the moisture have had anything to do with it? For whatever reason this wear issue (as shown) is only in one shoe.

I'm assuming this happened because I did something wrong. I tree my shoes (cedar trees), keep them brushed down and polished, and store them dry.

I'm a complete noob when it comes to shoe care. I'm obviously going to get these resoled, but I'd prefer not to be resoling my shoes every 4 months. Any help and feedback on what I did wrong here would be greatly appreciated.

Thanks.

500
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post #2 of 14
8/21/11 at 11:04pm
It looks like you were walking a rough surface or stepping on something sharp that might have taken a chunk out of the sole. I can't really tell from the picture, but it looks like some cork might be starting to show.
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post #3 of 14
8/21/11 at 11:56pm
Welcome to StyleForum
The cork is definitely showing. This is irregular. Leather has its quirks to begin with as it is the former skin of an animal.
Sometimes there are parts of leather that are less dense than others. Have you emailed Allen Edmonds directly? I would.
http://www.allenedmonds.com/aeonline/ContactUsView?langId=-1&storeId=1&catalogId=40000000001
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post #4 of 14
8/22/11 at 4:43am
Thread Starter 
Thanks; I'll definitely email AE and see what they say.

The cork is definitely showing. I know what I have to do now (replace the soles); I'm focused on where I went wrong so I don't end up doing this on 7 pairs of shoes 4 times a year! If this is just a freak occurrence (as Man of Lint suggests), then all the better.
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post #5 of 14
8/22/11 at 5:11am
Good chance AE will just ask you to mail them to them, they will provide you with a UPS shipping label. Good chance they'll resole at least the one shoe.
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post #6 of 14
8/22/11 at 6:42am
could have just been a soft spot. I'm sure AE will take care of you.
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post #7 of 14
8/22/11 at 6:49am
Yeah I'm willing to bet that AE will resolve the problem for you at little to no cost.
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post #8 of 14
9/8/11 at 9:19pm
Thread Starter 
Hate to bump a weeks old thread, but I finally got around to sending my shoes back to Allen Edmonds. They're going to resole the shoes at no charge; they agreed there was something funky with the leather.

Customer service is often lacking in business these days; I have to say I was very impressed with AE the whole way through. They were excellent about responding to emails/calls and proactive about reaching out to me when they got the shoes and assessed the issue.

Bravo.
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post #9 of 14
9/8/11 at 9:51pm
kudos AE!
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post #10 of 14
9/8/11 at 10:11pm
Honestly, I'm not sure there is a better shoe company regarding these types of issues.
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post #11 of 14
9/8/11 at 10:18pm
I'm very impressed with your experience. I own two pairs of AE and each time I bought one, I've had a pleasant experience. This reaffirms my confidence in this company!
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post #12 of 14
9/8/11 at 10:37pm
Quote:
Originally Posted by BlueHorseShoe View Post

Honestly, I'm not sure there is a better shoe company regarding these types of issues.

Agreed. The more I read on this forum, the more I continue to be impressed by the level of customer service that AE seems to demonstrate on a very consistent basis.
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post #13 of 14
9/9/11 at 8:11am
Quote:
Originally Posted by mofftarkin View Post

Hate to bump a weeks old thread, but I finally got around to sending my shoes back to Allen Edmonds. They're going to resole the shoes at no charge; they agreed there was something funky with the leather.

Customer service is often lacking in business these days; I have to say I was very impressed with AE the whole way through. They were excellent about responding to emails/calls and proactive about reaching out to me when they got the shoes and assessed the issue.

Bravo.

I purchased a pair of Fifth Avenues a few months ago (my first pair of AEs) and after wearing them less than 5 times, the heel started to separate. I sent an email to their customer service and they said to simply bring the shoes in and they would replace them. It took under ten minutes to get them swapped out for a new pair (inclusive of time looking around the store).

Even if I wasn't a huge fan of their shoes (which I am) their customer service is enough to keep me coming back.
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post #14 of 14
9/11/11 at 6:30am
As much as I like to complain about their styles from time to time...their customer service is great.
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