I would bet that those suits left the factory with rolled lapels. What happens in transit and at the retailer is another story.
Unfortunately, every retailer has their "trusted" Jiffy steamer in the stock room. And a stock room associate just itching for the opportunity to wield it -- indiscriminately -- at everything in sight. Some of the larger department stores and "better" independent retailers even have professional steam/vacuum utility and pant presses in their alterations rooms. I see the fruits of their efforts almost every week. As Despos and Jeffreyd have always always reminded us: In the hands of the unskilled, steam is evil.
As regards the pressing at the hotel, I can't determine from your post whether the comment was intended to be positive or negative. I would assume negative, only because very few hotels have their own dry cleaning/finishing operations in house and, even those very few attract and retain employees who generally can't find work at "ordinary" dry cleaners.
I'd bet that 99.9% of hotels in the US subcontract their cleaning/pressing to outside contractors who "specialize" in the cheapest/fasted work in the industry. In comparison to the work produced by these subcontractors, the work produced by $2/discount cleaners is positively extraordinary.
It's for this reason that I always advise my clients to never turn their fine garments over to a hotel concierge. Furthermore, if they have no other option and they absolutely have to have something done before they return home, I always advise them to make the effort to find a cleaner in the area who might take a little more care.
Edited by stubloom - 12/26/12 at 7:43am