The new suit I just got, both sleeves were short, so I need to send the jacket back to H.K for them to make the necessary alterations. They said that I would pay for the shipping cost back to H.K, but they would fix the suit and ship it back at their cost. Their reasoning is that they don't charge air freight and duty just in case an issue arises. I'm going to ship the suit back at my cost, but I guess my initial reaction was that if its an issue with workmanship or something on their side, they should pay for the freight back to H.K.
Or should I look at it like since they are shipping to me and making sure I don't pay duty, its a fair trade off?