or Connect
Styleforum › Forums › Men's Style › Classic Menswear › new Yoox codes and sales - post them here
New Posts  All Forums:Forum Nav:

new Yoox codes and sales - post them here - Page 122

post #1816 of 2332
Quote:
Originally Posted by thisfits View Post


I've never run a business and don't know much about these things, but I'm sure part of the reason why Yoox beats Mr. Porter on prices is because they don't have garment measurements and poor product descriptions. You'd have to pay people to do that extra work, and that extra cost gets added to their prices. Yoox works and is successful for now because a huge, hyper-efficient warehouse is better for cost savings than reducing return rates.

I think that's right. I also think that Yoox sources its inventory differently. My guess is Yoox is buying large lots of merchandise, probably without knowing specifically what they are getting; e.g.: here's a lot of 100 shirts from supplier x. They get it really cheap, obviously. But they are not spending time having buyers decide which items to carry, as Mr. Porter is. They buy cheap, in bulk, then they get it on the site as quickly as they can. Very lean operation, I'll bet.

Also, not having B&M stores helps with costs, of course.

But this is not the first time I've heard of customers being rejected, and not just from Yoox. On the other hand, I don't know how anyone can be confident of what they are getting when they order from Yoox, due to their vague descriptions.

Quote:
Originally Posted by thisfits View Post

I've been blacklisted from STP's DealFlyer emails for too many returns. I can still make purchases there, though.

This happened to me, as well. They sent me a nice email asking if there was a reason I've made so many returns. I actually have not purchased from them in at least a year. But I noticed I don't get the DealFlyer anymore. STP is not quite as bad as Yoox, but they also suffer from not giving enough information, not to mention sending out merchandise that is really beat up.


But I don't know how you can sell clothing online without expecting lots of returns. LA Guy cited 10% returns for B&M vs. 30% for online; that's because you can actually see and try on the merchandise in person in a store. I don't know that there's a level of description on the web that would narrow that gap much; although whatever it is, Yoox is far from it.
post #1817 of 2332

As an ebay silver powerseller, my return rate is about 3%. I don't accept returns, but sometimes am forced to when a buyer opens a dispute. Other sellers who do accept returns cite 5-6% returns, on Polo/RRL.

 

Those buyers must have lower expectations, or know what they're buying (as opposed to Yoox buyers/outlet/website buyers who mostly just like to dick around, wear things for a couple days, then return them.)

 

I recently returned something to Yoox because the item wasn't selvedge (they should really cuff one leg to help me out, because I was 99.999% it would be but it wasn't, since I carried the same model that was selvedge, this one for some reason was not. The MSRP was wrong too, which is what confused me. I returned it, I don't blame them for banning buyers who abuse returns and return things all the time.. I mean returning 11/12??? Who wants a customer like that???? 

post #1818 of 2332
Quote:
Originally Posted by LA Guy View Post
 

 

I'm sure that you can bypass the system somehow, but there is a barrier.  I'm sure that if you care enough to make a new identity just so that you can buy at Yoox, that you will be able to. 

 

 Yes, the cost of a pureplay is higher returns.  The average rate of returns is something like 33%.  iirc, the rate of B&M returns is something in the range of 10%.  It's a pretty rare customer that has a 90%+ rate of return.  If you are in that category, you are an outlier, regardless of your reasons for return.  This may be the first time you've heard of this, but that doesn't mean that it's not pretty common, which it is.  Even on the forum, there are numerous stories like this.  Of course, it only affects a small minority of customers.  There is an old adage in retail, which is that 10% of customers cost more than they are worth. and there are different ways that a retailer can dissuade that customer from patronizing them.  Remember that all commerce is a two way street.  Just as customers want good customer service, retailers want good customers.

 

I've been on both sides of this equation, in different capacities, and definitely, just as on the consumer side, there are retailers that you'd just not deal with because of the poor customer service, on the retail side, there are nightmare customers.


Nice post. I've heard Amazon do this to people who will do charge backs because an item isn't as described and/or return too often. Those customers drive up costs, and those costs of return is why prices go up. Ebay will also block you from opening Buyer Protection cases if you have opened too many of them, or claim Item not Received too many times. It's easy for them to see if you are a buyer who opens too many disputes against sellers who have very little disputes opened against them by other buyers, it is how they weed out the trolls, and scammers. 

 

I've had a guy who bought $200 jeans and wore them to a some sneaker photoshoot, and returned them covered in pet hair! He was dumb enough to post those pics on his FB (which I tracked down using his email addresses provided with his paypal account.) I refunded his money and blocked him. That is all I could do. Sometimes people make new accounts but will use the same address or name and they are immediately blocked and orders cancelled. Sure there are ways around it, but if they don't want your business do you really want to do business with them? Find somewhere else to buy your jawnz.

 

Costco has a liberal return policy on everything and lately if you notice, won't find many great deals there anymore on groceries, electronics, etc..return lines are out the door because people want to return their potato salad and flat screen TVs. It drives costs up for us who do research before hand and rarely return things.

post #1819 of 2332
Quote:
Originally Posted by RRL CLOTHING View Post
 


Nice post. I've heard Amazon do this to people who will do charge backs because an item isn't as described and/or return too often. Those customers drive up costs, and those costs of return is why prices go up. Ebay will also block you from opening Buyer Protection cases if you have opened too many of them, or claim Item not Received too many times. It's easy for them to see if you are a buyer who opens too many disputes against sellers who have very little disputes opened against them by other buyers, it is how they weed out the trolls, and scammers. 

 

I've had a guy who bought $200 jeans and wore them to a some sneaker photoshoot, and returned them covered in pet hair! He was dumb enough to post those pics on his FB (which I tracked down using his email addresses provided with his paypal account.) I refunded his money and blocked him. That is all I could do. Sometimes people make new accounts but will use the same address or name and they are immediately blocked and orders cancelled. Sure there are ways around it, but if they don't want your business do you really want to do business with them? Find somewhere else to buy your jawnz.

 

Costco has a liberal return policy on everything and lately if you notice, won't find many great deals there anymore on groceries, electronics, etc..return lines are out the door because people want to return their potato salad and flat screen TVs. It drives costs up for us who do research before hand and rarely return things.

 

This really is an incredibly interesting discussion. I'm kinda still on the customer side though. What about the old adage "A happy customer tells one friend, an unhappy customer tells everybody.". This topic is proof of that surely? One guy gets banned by YOOX and now there are like 6 of us talking about it, regardless of the fact that everyone else has had mostly happy experiences with YOOX.

 

My point is, is it really worth the bad publicity? In the Utilities business 90% of call center calls are from residential customers who account for less than 10% of revenue. But we don't think in terms of the utility only catering to commercial customers, do we? I know it's an apples and oranges comparison. But the point remains the same, which is as the more powerful entity in the relationship, there needs to be more of a give on the part of the company.

 

After all taking a hit on a 1000 dollar suit would be far less hurting to YOOX than it would be to a customer forced to keep it just because he doesn't want to get banned.

 

Not only that, what about scales of punishment? First a warning. Then a higher return shipping charge and then if the behavior still persists, getting blacklisted.

post #1820 of 2332

Like I said before my arm length is not average. This means that the knitwear I buy have to have very long sleeves therefor I have to return a lot. For jackets the same I cannot see on the picture if the sleeves have working buttonholes so I can extent the sleeves. Still crazy no warning from YOOX.

post #1821 of 2332

Ebates for Yoox is 6% cash back today. With the 15% off coupon, that's 21% off. You can also factor in your CC cash back if you got it :)

post #1822 of 2332
I recently also had very bad experience with yoox! I ordered two sweaters which were only different by colour. Although being the same size and the same sweater, they ran totally diffrent in sizes. One was clearly smaller than the other, which leads to the assumption, that they were seconds clearly. Also the shoes which I ordered in blue suede two times in the same size have been totally different in colour, despite one was dirty and the other was actually a wrong size!!! I doubt that any of these products would have been allowed to be available official for sale. i think these products are most of the time products that were out of tolerance during production!!!

Im not saying every fault is visible or noticable as I also have a lot of stuff that appear to be okay from yoox, but its very likely that there is something wrong with their products!!! Seconds, faulty boutique returns, out of tolerance during production whatever

Therefore i dont think they are in the position rejecting customers. due to these problems and their poor product description they should have a very high return tolerance and there is no excuse rejecting anybody...
post #1823 of 2332
Quote:
Originally Posted by camomile View Post

Ebates for Yoox is 6% cash back today. With the 15% off coupon, that's 21% off. You can also factor in your CC cash back if you got it smile.gif

How does the yoox ebates work? I just purchased some items, is there a way to still get the 6%?
post #1824 of 2332
no i wish but no
post #1825 of 2332
Quote:
Originally Posted by LJubel328 View Post


How does the yoox ebates work? I just purchased some items, is there a way to still get the 6%?

First, you have to sign up from a 'referral' site like eBates and then sign in. After you're signed in, you can search for 'Yoox' and there would be a link that takes you over to Yoox. You don't get the money back immediately (6%), you get it back after 60+ days in your account at eBates, which sends out a check once every quarter. 

As for credit cards, some of them do provide cash back so for example, Discover is running a 5% cash back on all online shopping:

 

eBates+Yoox Coupon + Discover card = 6% + 15% + 5% =26%.

 

Gotchas: The only immediate discount you'll get is from the coupon. The rest take time to get realized and you don't necessarily get it back in cash.

 

PS: its too late now to get 6% unless you can cancel your order and start all over.

post #1826 of 2332
Quote:
Originally Posted by feedbackq View Post

First, you have to sign up from a 'referral' site like eBates and then sign in. After you're signed in, you can search for 'Yoox' and there would be a link that takes you over to Yoox. You don't get the money back immediately (6%), you get it back after 60+ days in your account at eBates, which sends out a check once every quarter. 
As for credit cards, some of them do provide cash back so for example, Discover is running a 5% cash back on all online shopping:

eBates+Yoox Coupon + Discover card = 6% + 15% + 5% =26%.

Gotchas: The only immediate discount you'll get is from the coupon. The rest take time to get realized and you don't necessarily get it back in cash.

PS: its too late now to get 6% unless you can cancel your order and start all over.

Thanks for the explanation smile.gif
post #1827 of 2332
Quote:
Originally Posted by LJubel328 View Post


How does the yoox ebates work? I just purchased some items, is there a way to still get the 6%?

Go here and signup:

 

http://www.ebates.com/

 

Install the toolbar on your browser. This is the easiest way to remember to use ebates.


Edited by camomile - 12/1/13 at 9:19am
post #1828 of 2332
Quote:
Originally Posted by LJubel328 View Post


Thanks for the explanation smile.gif

Fat Wallet gives you 5% off on YOOX all the time. Go here to sign up

 

http://www.fatwallet.com/?referral=desiette

post #1829 of 2332
Quote:
Originally Posted by camomile View Post
 

Go here and signup:

 

http://www.ebates.com/rf.do?referrerid=cHSsAvzGWxiEt%2Fh4MbbYPQ%3D%3D

 

Install the toolbar on your browser. This is the easiest way to remember to use ebates.

Btw, this link above contains a referrerid - which benefits the one who posted that link.

Not sure if that is allowed in this forum

post #1830 of 2332
Quote:
Originally Posted by feedbackq View Post
 

Btw, this link above contains a referrerid - which benefits the one who posted that link.

Not sure if that is allowed in this forum

ooooooops.  link fixed on original post.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › new Yoox codes and sales - post them here