My T.M. Lewin shirt torn by a supermarket shelf!

Agatha Crusty · Aug 1, 2011

I was in the supermarket today and when I turned a corner my shirt-sleeve caught on a jagged shelving unit and tore right through.

This is the shirt sleeve:

From this shirt:

It was from England, about £70 (though it's in the online sale now at £25). I made a complaint to the manager who said if I replaced the shirt and took the receipt to them he would reimburse me. I don't think he realises it isn't any old €15 shirt. I'm wondering if they'll start being awkward about the cost of a replacement, because I'm not going to buy any old rubbish to replace it. But we'll see when I go tomorrow.

Really ruined my day this did. :plain:

alexSF · Aug 1, 2011

Never buy Tm Lewin at retail price...I have some New England BD, nice collar roll and good shirts for casual wear but very poor fabrics...

Viral · Aug 1, 2011

alexSF said:
Never buy Tm Lewin at retail price...I have some New England BD, nice collar roll and good shirts for casual wear but very poor fabrics...

Um.......before this turns into a TML bashing thread, this would happen to almost ANY shirt from any brand, regardless of cost or fabric.

OP, please update if/when you get the reimbursement.

alexSF · Aug 1, 2011

Viral said:
Um.......before this turns into a TML bashing thread, this would happen to almost ANY shirt from any brand, regardless of cost or fabric.

Yes, of course

My comment was referring only to the price.

GHo · Aug 1, 2011

replace at 25 and get the reimbursement

lee_44106 · Aug 1, 2011

You must be an American ex-pat, what with this need to blame others for your own clumsiness

JamesX · Aug 1, 2011

While I don't think the market should be at fault for this, I am interested in updates on the situation

GBR · Aug 1, 2011

You really should not be so careless and expect to be reimbursed.

Agatha Crusty · Aug 2, 2011

GBR said:
You really should not be so careless and expect to be reimbursed.

In the Netherlands supermarket isles are not very wide and corner shelves normally have plastic edge protectors; usually to stop kids and toddlers from hurting themselves. This shelf was jutting out with a sharp edge. If that's not the supermarket's fault I don't what is.

I stepped aside a little to let a woman with a pushchair through and thus caught my shirt-sleeve. That's not being careless.

Agatha Crusty · Aug 2, 2011

lee_44106 said:
You must be an American ex-pat, what with this need to blame others for your own clumsiness

I'm not an American ex-pat. It's hardly clumsiness, the shelf was uncapped and sharp at the corner. Perhaps you're a typical American putting the interests of business before the consumer, and think every last action is a fault of personal responsibility. Does that seem fair since we're making snap judgements?

ter1413 · Aug 2, 2011

GHo said:
replace at 25 and get the reimbursement

just do that^^

cold war painter · Aug 2, 2011

I guess the take-home message is: don't wear your good shirts while you're stacking shelves.

Agatha Crusty · Aug 2, 2011

cold war painter said:
I guess the take-home message is: don't wear your good shirts while you're stacking shelves.

Speaking from long experience are you?

Agatha Crusty · Aug 2, 2011

I found a nice replacement on sale at €15 and the supermarket reimbursed me without complaint. They also gave me a €10 groceries voucher and said the shelving had been wrongly assembled.

So there we are. No cross words were exchanged, no raised voices necessary and it's settled. And I'll carry on shopping there.

SirGrotius · Aug 2, 2011

You sound like a really great guy.

My T.M. Lewin shirt torn by a supermarket shelf!

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