Originally Posted by revival
Just to set the record straight, I am from Denim Revival and we have the original tailors. I split with the owner of HTC and he kept the name. He has set up shop in his store on Beverly. We do everything onsite unlike HTC where they take your clothes offsite to be worked on. Our turn around time for hems is (depending on how busy we are) is usually 2 to 3 days. Major alterations is usually 6 to 10 days. Repairs anywhere from 2 to 4 weeks depending again how busy and how large the repairs are.I understand some of these posts are from people on HTC's payroll but to those that aren't it seems weird that if you "asked" for a chainstitch or the extra fabric and didn't receive that when picking up that you didn't say something so it could be fixed on the spot? I know I would. So I think this might be an attempt to badmouth on HTC's behalf? If I order a beer and the waiter brings me a sprite I am going to say something, not run to a website and talk trash.Sorry to sound harsh but let's be fair to all parties. By the way if you have taken hems to other places and are unhappy we do redos other tailors all the time.
I wouldn't complain for several reasons.
1. poor credibility. clearly DD didn't know what a chainstitch was. I inquired over the phone and requested the service done in person. however when i received the hemmed jeans, they were only singled stitched.
2. poor customer service. i also specifically request to save the extra hem fabric for the purpose of future repair work. again this failed.
3. poor turn around time. at the time i did business with DD, the average turn around time for hemmed jeans was 2 weeks.
4. poor execution. I specifically requested the jeans to be hemmed to a 33. they were hemmed to a 34.
so considering the fact that DD provided little credibliity towards their understanding of what a chainstitch constitutes coupled with poor customer service, and deplorable turn around times, and general ineptness, why should i trust them any further? i didn't want to risk another debacle so at that point i felt that i should just cut my losses and seek better alternatives.
as for the trashing/bashing goes, i would suggest DD improve on their tailoring fundamentals and customer service in order to avoid future bashing. the facts are facts and how i choose to vocalizer/verbalize them is my choice. me not complaining directly to you doesn't affect the fact that you screwed up. all it means is you lost my trust and business. coming onto a public forum to defend yourself by attacking your customer whom _you_ have failed is perhaps the most inane means of repairing your reputuation.