Originally Posted by Patek Leffot is a bunch of whinny-ass babies who have lost my business forever (unless they do something to gain my trust back).
I feel the purpose of this forum is to discuss men’s style, but also to notify other members of good purchases and sales. I have done this numerous times posting sales and better prices when found. While I understand that small companies like Leffot need to make a profit, I believe that we as consumers have the right to shop around and find the best deal. If we feel like it, we can share that deal with our fellow consumers on SF.
About two months ago, I decided I wanted a pair of EG Westminster Navy Cordovan. I wrote both Edward Green and Leffot. Leffot got back to me first and gave me a quote. Someone on this form informed me that only Leffot had them. So, I placed an order with Leffot but was not charged immediately as the shoes were not going to be made for another five months. The day after placing my order, EG contacted me and told me that they were available for special order and the price they quoted me was $475 less than Leffot. So, I called the same day and canceled my order with Leffot and placed it with EG.
Did I have to post this fact on SF? No, and in hindsight it was not wise. However, I feel that I was well within my right to do it. EG sent me a bill and I paid it and was anxiously awaiting my shoes for the last two months. I consider my correspondence with EG to be a written contract with them acknowledging my order and accepting my payment. Yesterday, I received the following letter from EG:
“I am sorry to write to you on this matter, there is a problem with your Westminster Navy Cordovan order.
This shoe was chosen and styled by Leffot for their 3rd anniversary celebration, they have been in contact with us as they had a order for the style cancelled and then it was posted online that the shoe is available cheaper from Jermyn Street than at Leffot.
This means we are now not able to make this shoe so I am sorry we can not meet your order for a Westminster Navy Cordovan on this occasion.
We have the Sandringham available in Navy Cordovan from November this year otherwise other styles are available MTO in Navy Cordovan if you would like to chose something else or we will refund your deposit paid?
I look forward to speaking to you soon.
So, instead of attempting to gain customers by being competitive in their pricing, they have sales people who read internet forums and make sure customers are not getting a better deal else ware. They then go behind those potential customer’s back and use their leverage to have EG cancel orders. I find this an extremely backhanded way of doing business.
Here is what I think Leffot should have done (pick one):
• Ignored the whole incident and cater to the customers that walk into the store and pay full price
• Contacted me and asked me to take down my posts about the better price
• Offered to at least come close to EG’s price or some other service to offset the price difference
• Get off internet forums and sell shoes!
Anyone from Leffot care to comment or explain yourself? I am more than happy to hear your side of the story and I know you are reading this as you read my other posts. You also knew that I would post this as I have posted about you before and I was excited about receiving my shoes until you ruined it.