Quote:
Originally Posted by
Nick V. 
That's irrelevant.
But since you asked, I do work and have relationships with the highest regarded and respected shoe companies and establishments here on SF. As a serious contributor to the forum, it's my commitment to be fair and honest to all parties, of course, including consumers equally.
Comments were made biased on
assumptions by a poster. This provoked me to look at it differently. What if his assumptions were incorrect? And, I don't know. If we are being honest why should anybody be condeemed for those assumptions? You wouldn't like it if it happened to you. I simply raised some questions and added other assumptions based on fair possibilities. I clearly asked the poster what evidence he had to qualify his statements and posting his position. It's up to him if he so chooses. Personally, I hope he responds.
Now, you consider this as being unfair? Why? Feel free to come knocking on my door and explain. I'm very approachable.
Regarding the OP....WADR, know-body is perfect. If you are, you were heavily blessed. Mistakes happen. When a mistake is made there are several ways of seeking a remedy. One is certainly announcing on the internet as "Extra, Extra, Read All About It". Then blast it. Another way is to contact the party/s and say: Here's the what happened. Can we work this out? Meaning, being covert and showing respect in order to resolve the problem.
My guess is, if the OP was more reserved in his approach, rather than using a hammer, he would have been happy with the solution.
Not only that but, when he had the time maybe he would have posted pics of his "special" shoes.
In my way of thinking, this could have all been avoided without anybody getting a bloody nose.
Ok, I had to reply directly to this. First of all, the problem was "resolved' without involving me. I was pretty much told that Leffot had canceled my order and the only recourse I had was to order another shoe. I found that disrespectful and I felt that I could bitch about it on line if I wanted to since my complaint directly to EG said that their hands were tied. Did I use a hammer to kill a fly? Perhaps. I would hope that there were lessons learned from this: I learned not to post when I get a better price on-line as people actually read my stupid posts. I hope Leffot learned that there is better ways of dealing with customers than to go behind their backs and have their order canceled. As I stated before, if I am treated with respect, I can be a very reasonable person. If anyone from Leffot had contacted me and explained the situation I would have been fine with it.
Secondly, the only assumption that I made was that Leffot read SF. You are right, someone else may have posted the exact same thing on another on-line forum. However, a Google search failed to find it and only brought up my post. Just for clarification, I am posting most of the email chain below:
On Jun 4, 2011, at 8:12 AM, "Edward Green and Co" wrote:
Dear Sir,
I am glad to hear you are interested in the Navy Cordovan Westminster shoe on the 888 last, we will have this shoe in stock from September this year, supply is very limited so we recommend you place a order asap to avoid disapointment, we can order a pair in your size or reserve a pair of the shoes we have coming in for you if you let us know your size?
The shoe is priced at £775 with shoe trees and shipping to the US, if you would like to place a order please provide card (long number, expiry date and 3 digit security code), address and telephone details if deciding to go ahead with the order but please note we do not accept Diners. Alternatively if you like we can send you a payment request through Paypal.com. Please note you may be liable for Import Duties if you reside outside of the EU.
Kind Regards
********** ***********
Edward Green
_____________________________
Sent: Saturday, June 04, 2011 10:50 PM
Subject: Re: Edward Green
Dear Mr. ********,
Thank you for your reply. I reside in the US so I believe I am not subject to VAT. If the price you quoted is without VAT, that is fine too, I just wanted to verify.
On the 888 I wear UK 11/US 11.5 and I would like to order a pair in that size.
Please bill me via Paypal at the address *************@hotmail.com.
Thank you!
********* ********
________________________________
From: Edward Green and Co [mailto:sales@edwardgreen.com]
Sent: Sunday, June 05, 2011 5:57 AM
To: *********** *************
Subject: Re: Edward Green
Dear ***********,
Thank you for your order.
I have sent the payment invoice to your email address supplied below.
We do not have this shoe ordered in your size (11UK) so I will add your shoe to our existing order which is due in around September time.
Once the shoe has been delivered we will ship it straight out to you in the US.
Could you please also supply your full shipping address details as well as a contact number.
Thanks again.
*********** *********
Edward Green
_________________________
Sent: Friday, July 15, 2011 7:31 AM
To: Edward Green and Co; ********** **********
Subject: RE: Navy cordovan Westminster.
Dear *********,
I am sorry to write to you on this matter, there is a problem with your Westminster Navy Cordovan order.
This shoe was chosen and styled by Leffot for their 3rd anniversary celebration, they have been in contact with us as they had a order for the style cancelled and then it was posted online that the shoe is available cheaper from Jermyn Street than at Leffot.
This means we are now not able to make this shoe so I am sorry we can not meet your order for a Westminster Navy Cordovan on this occasion.
We have the Sandringham available in Navy Cordovan from November this year otherwise other styles are available MTO in Navy Cordovan if you would like to chose something else or we will refund your deposit paid?
I look forward to speaking to you soon.
************ *********
Store Manager
Edward Green
