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Brooks Brothers New Policy - Page 2

post #16 of 31
Quote:
Originally Posted by scugger View Post

I have had 6 of my Brooks Brothers Non-Irons rip in the elbow (always the left one first). I have been too lazy to try to exchange for a new one, but this seems to be much more of a problem for these shirts than any of my other shits.

exactly my case. BB 346 Slim Fit non-iron. all 6 of them tore somewhere around the elbow - between 12-18 months. I just threw them away.
post #17 of 31
yea bb did it to me to I was a big fan of their shirts and bought them all the time and requested them to a lot of friends. with their gr8 return policy they screwd me over on the shirts some after just wearing them for 2 months and thay always tore by the elbow and all their shirts are out dated I think its wrong of them to judge by their stamp. If it still looking for a reliable shirt may I suggest Charles tyrwhitt their amazing shirts that last a lot longer then bb and with a real return police and amazing service 24/7
post #18 of 31
I don't know about this policy. My best bet. Report them to http://www.bbb.org
post #19 of 31
Quote:
Originally Posted by NAMOR View Post

+1. I don't know if ill ever purchase a non iron again. really stiff fabric, almost feels like paper. regardless, I still iron my non-iron. do any of you really wear your non-iron shirts without ironing? :uh-oh:

I've been buying MTM BB non-iron shirts since 2006 and have never had an elbow rip out. For the first 2 years of their lives, I wore my first batch of BB non-iron shirts approximately once every 2 weeks; now I wear them approximately once a month. So they've been worn approximately 60-80 times, washed and dried after every wearing (never ironed), and only one has an issue: the thread on the edge of the placket is fraying. I like BB quality and they look great right out of the dryer. The only reason I may not buy more is because I've discovered that Charles Tyrwhitt's slim fit or tailored fit shirts fit me well at almost 1/3 the price.

Edit: I do own a front-loading washer, which is more gentle on shirts than t a top-loader, but I use the normal "Casual" setting on my dryer, so while I don't abuse my shirts, I don't treat them with kid gloves either.
post #20 of 31

I don't buy BB non-iron either, but for a different reason, I'm allergic as hell to whatever they spray on them to make them non-iron.  I still buy their higher end non-non-iron shirts, but their customer service has been pretty lacking from what I've seen.  When I brought the three non-iron shirts I had bought back in to return them, they treated me like a liar even though I was only asking for store credit.  Ended up getting reduced credit on a store card.  They shouldn't legally be allowed to say 100% cotton when the shirts are stuffed with chemicals.  I still like BB products, but their customer service is really lacking sometimes.

 

I would have been ok with the reduced return credit if the manager just hadn't treated me like I was lying, that's what really ended up irking me.

post #21 of 31
I wore my non-iron shirt yesterday, it feels like I'm wearing cardboard confused.gif

I must say though, I really like their regular "original polo" shirts (extra slim fit is still a little big at the waist, but not terrible)
post #22 of 31
Quote:
Originally Posted by NoCleverName View Post

They shouldn't legally be allowed to say 100% cotton when the shirts are stuffed with chemicals.

Hahaha. Welcome to the wonderful world of lobbying! The most harmful chemicals are the ones that no one has to disclose. This goes for everything from food to face wash.
post #23 of 31
As an alternative, Eton makes very nice and reliable non-iron shirts. I have a dozen or so of them and they are very solid.
post #24 of 31
I will add I have had 4-5 customers in the last two months complain about their elbows ripping out of BB slim fit shirts, not sure if they were non-iron or standard. At first I just thought they were just rubbing them against their chair or desk, because I generally believe BB is a medium quality place, but after this thread I'm beginning to think differently, at least where these slim fit shirts are concerned. One guy brought one of them in to show me, it was a 4in or so vertical rip. Even with that being a stress point, it seems odd.
post #25 of 31
I don't understand how people are ripping their shirts. I have about 12-15 slim fit non-iron dress shirts from about 2.5 years old to several months old and none of them have ripped.
post #26 of 31

 

Quote:
Originally Posted by Texasmade View Post

I don't understand how people are ripping their shirts. I have about 12-15 slim fit non-iron dress shirts from about 2.5 years old to several months old and none of them have ripped.

 


Well if you sit a at desk all day and type into a computer about the only part of the shirt that gets any wear is the elbows or near the elbows.

 

I don't buy the no-iron Brooks Brothers shirts but have been happy with the quality of the MUST iron shirts. I get more wear out of the Tommy Hilfiger Ithaca white shirts that I buy than what people are reporting from Brooks Brothers no-iron. (I know waiting for the flames but the Hilfiger fits good and wears good in white).

 

 

post #27 of 31
Quote:
Originally Posted by herfitup View Post





Well if you sit a at desk all day and type into a computer about the only part of the shirt that gets any wear is the elbows or near the elbows.

I don't buy the no-iron Brooks Brothers shirts but have been happy with the quality of the MUST iron shirts. I get more wear out of the Tommy Hilfiger Ithaca white shirts that I buy than what people are reporting from Brooks Brothers no-iron. (I know waiting for the flames but the Hilfiger fits good and wears good in white).


I do sit at a desk all day and type on a computer. I must just have better luck with their shirts than others.
post #28 of 31
Quote:
Originally Posted by Texasmade View Post

I don't understand how people are ripping their shirts. I have about 12-15 slim fit non-iron dress shirts from about 2.5 years old to several months old and none of them have ripped.

Ditto..
post #29 of 31
Traditionally, the dress shirt worn by the median poster in this thread would be short-sleeved.

There's a whnay. thread on elbow patches somewhere on StyFo that might address this dire subject head on.
post #30 of 31

Chiming in (instead of starting a new tread) as I've been wearing Brooks Brothers non-iron shirts the past 5 years ... and within the last 8 months, 5 have ripped at the elbows.  Maybe more.  They replaced 3  no questions asked (it was at different intervals), and I received the same answer as the OP on the 3rd one - not going to happen again.  I even went up slightly in arm length, to accommodate their assertion that the sleeves were too short - and yesterday that shirt ripped as well.  It was worn less than 10 times.

 

Overall, I am pretty disappointed in Brooks Brothers quality as of late - they are my 'go-to' for off the rack shirts and suits, and I enjoy the customer service.  However, I am starting to question the quality of their items.  I have several suits that are in my 9-5 rotation from Brooks, and will be looking to buy another 2 over the Holidays ... however my experiences with their shirts is making me question whether they've also reduced the quality of materials and workmanship on their suits as well.

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