Originally Posted by Viral
The Dabbawallas of Mumbai are at almost zero defects.
Anyway, back on topic, it's nice that the OP had a good experience. However, the implication that AE went above and beyond is not as credible.............this is what one should expect from them.
They did nothing differently for the OP than what they would/should do for others.
I don't think that was his implication.
I think he simply wanted to report a positive customer service experience, which seems to be the exception rather than the norm these days, especially on non-astronomical price/custom objects.
Furthermore, the company could have just fixed them or told him tough luck, but they provided a new pair, and did so more quickly than anticipated.
i think its thread worthy, and it makes me a bit more proud to wear my AEs knowing that they really take care of their customers.