Here is the thread in question. It is a complaint about customer service. The customer eventually went to arbitration after months of unfruitful correspondence, and there was a settlement in his favor:
http://www.styleforum.net/showthread.php?t=171190 I'm closing this thread, and moving it to general, since there is no more to be discussed As a policy, we do not remove negative customer reviews at the request of a vendor unless some factual misrepresentation has been made. This goes for affiliate as well as non-affiliate vendors. The sole exceptions are the affiliate threads, which "belong" the the affiliates. I told Marcell that if he wished to have the review removed, he should send evidence that the events in the original post were misrepresented. In our email exchange, Marcell never dispute that the facts were accurately represented. We would make the same decision re. the recent threads about some very late pants. We regret that this has resulted in Marcell deciding to no longer post on the forum. He and his company have received a lot of positive publicity by posting on the forum (Styleforum is one of very few forums that allow unpaid, commercial links in signatures). It is highly unlikely that his company would otherwise have gained the international reputation it enjoys without Styleforum. We regret that Marcell would require that we censor private members from posting negative reviews as a prerequisite for him to post on the forum. We have taken no punitive steps against Marcell (for example, he continues to benefit from the links to his website from his signature fire), and he is free to resume posting on the forum at any time. If Marcell and Koronya were ever trolled, he never reported these posts. Happy 4th of July. Fok.
