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Important Announcement from MarcellHun, Koronya - I Quit  

post #1 of 23
Thread Starter 
Edit. Below is my response to Marcell's announcement. Here is the thread in question. It is a complaint about customer service. The customer eventually went to arbitration after months of unfruitful correspondence, and there was a settlement in his favor: http://www.styleforum.net/showthread.php?t=171190 I'm closing this thread, and moving it to general, since there is no more to be discussed As a policy, we do not remove negative customer reviews at the request of a vendor unless some factual misrepresentation has been made. This goes for affiliate as well as non-affiliate vendors. The sole exceptions are the affiliate threads, which "belong" the the affiliates. I told Marcell that if he wished to have the review removed, he should send evidence that the events in the original post were misrepresented. In our email exchange, Marcell never dispute that the facts were accurately represented. We would make the same decision re. the recent threads about some very late pants. We regret that this has resulted in Marcell deciding to no longer post on the forum. He and his company have received a lot of positive publicity by posting on the forum (Styleforum is one of very few forums that allow unpaid, commercial links in signatures). It is highly unlikely that his company would otherwise have gained the international reputation it enjoys without Styleforum. We regret that Marcell would require that we censor private members from posting negative reviews as a prerequisite for him to post on the forum. We have taken no punitive steps against Marcell (for example, he continues to benefit from the links to his website from his signature fire), and he is free to resume posting on the forum at any time. If Marcell and Koronya were ever trolled, he never reported these posts. Happy 4th of July. Fok. ________________________________________________________________________________ First of all: thanks! Thanks for everyone who was supportive, helping me in this forum, talk about my product and giving feedback about it. Today I decided to leave this forum. There are plenty reasons for this, but only one to mention and talk about: I can't bear anymore forum-trolls, being their target. A bit more than a year ago my reputation was seriously damaged by a forum member, who obviously only joined to the forum to ruin down my reputation - or at least he never posted anything, anymore. Anyway: those were hard times, and now it became even harder, when I asked an administrator to remove that thread. He said I am a business "entity" so it is OK to bitch my name. I think it is not. Bespoke should be gentlemen's business, and I belive a forum without proper moderation is not the right place for gentlemen, so I leave. After a lot of hesitation today I accepted an offer from a well reputed university to teach footwear design and technology, so I am not taking any new orders - only from existing customers. Here is the thread in question. It is a complaint about customer service. The customer eventually went to arbitration after months of unfruitful correspondence, and there was a settlement in his favor: http://www.styleforum.net/showthread.php?t=171190 This is me. A simple shoemaker from Hungary. I worked hard every day with my dirty hands and ancient tools to fulfill orders, and yes, sometimes I made mistakes and even I delayed with them… but I always do my bests to keep my customers satisfied. Marcell Mrsan Master Shoemaker Koronya Handmade Shoes and Boots ps. So funny guys… Do you also have a real name?
post #2 of 23
I'm sorry to hear about this and sad to see you go. I enjoyed seeing your work and hope that the future brings you luck and prosperity.
post #3 of 23
Pls post link to thread in which you were mocked so that I can evaluate...
post #4 of 23
Marcell - loved meeting you in NY. You are awesome. Thank you for posting here.
post #5 of 23
Sorry to hear that. I just discovered your shoes a few days ago and I was impressed on how nice they look. I wish you the best personally and professionally.
post #6 of 23
Quote:
Originally Posted by Galix View Post
Sorry to hear that. I just discovered your shoes a few days ago and I was impressed on how nice they look. I wish you the best personally and professionally.

Plus one to that.
post #7 of 23
Congratulations on your new position. Your students are in for a treat.
post #8 of 23
Sad to hear this - once again the move to hostile snark and affiliate-dollar-centric administration drives away genuinely interesting posters.

Good luck - teach lots of youngsters to make top-quality shoes, please!
post #9 of 23
wow, this is truly unfortunate. how the hell could this happen? judging from the pictures you posted of your work, this is a big loss for SF
post #10 of 23
Sorry for any troubles Marcel- "Style" forum and "gentleman's behavior" seldom have gone hand in hand here.

I am most dismayed, however, to hear that you'll not be taking new orders for shoes (other than existing customers). The world needs more artisans of your caliber, not fewer.
post #11 of 23
I've never had the chance to experience your shoes first-hand (first-foot?), but I've always admired your work. Good luck with whatever you will be doing, I'm sure you'll succeed. Oh, and you'll be back. Just ignore the dumbasses.
post #12 of 23
Quote:
Originally Posted by philosophe View Post
Congratulations on your new position. Your students are in for a treat.
Based on the testimony of one of your former students, I agree. Be nice, but not too nice!
Quote:
Originally Posted by Cary Grant View Post
Sorry for any troubles Marcel- "Style" forum and "gentleman's behavior" seldom have gone hand in hand here. I am most dismayed, however, to hear that you'll not be taking new orders for shoes (other than existing customers). The world needs more artisans of your caliber, not fewer.
+1
post #13 of 23
Good luck Marcel! It was a pleasure meeting you in New York a few years ago. I hope all goes well in your future endeavors.
post #14 of 23
Well I am not surprised Marcell. First congratulation on your position and I hope everything works out well. Second I am glad now that I managed to place my order this spring.

As IT person I have never understood behavior of administrators on this forum. Some of the issues on this forum a really easy to solve such as dealing with trolls and so on. I do not understand why admins do not put limits on how many posts new users can post per day or week. Setting up a rule to limit new users to one post per day, five per week for the first few weeks would help with spam and also with a load of idiotic threads such "HELP I walked on the streets today and my soles are scratched now",

Majority of the more serious user with the vast amount of the knowledge have reduced the participation on this forum or left altogether so I am not surprised seeing you leaving too. Good luck and I am looking forward meeting you again. Good luck with everything.
post #15 of 23
Congrats on the new gig. A big loss to the forum.
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