Gilt failing - Page 4
Sounds more like a USPS side problem. Did you check with the postal office? They might not have scanned it in, I know with my USPS sometimes that happens.
First, all of their home goods are just rebranded wholesale items. I understand you take a risk if you buy something without doing research but I think selling crappy chinese wholesale furniture for a huge markup and rebranding it is very shady. I emailed gilt about the issue, after I received some bar stools that were particularly shitty (even for 80 bucks), and all they did was send me one email blowing me off.
The latest offense is unacceptable. They billed me for the bar stools, in July, that I bought in february! I called customer service thinking they billed me twice and they stated that they have an "issue" with their system that keeps orders as pending. She said they need to fix the issue. I told her it is unacceptable to place a $160 charge on someone's credit card, 4 months after they receive the goods.
I wouldn't touch anything from that site again, no matter what the deal. They are far too shady.
I'm kind of surprised to hear so many ridiculous stories about Gilt. If definitely makes me reconsider buying from them in the future, but I've never had any serious problems with them, until today, when after ordering some white sneakers with standard "gum" colored soles, I opened the package to find the same sneakers with white soles. I was pretty irked, so I called them and they said I could either return them for a refund OR keep them and they would refund me 1/3 of the price I paid for them ^^ ... was okay with me.