A few thougths, and I mention these with the qualification that the people over there are very, very nice and really tried to make things right.
1. The alterations system is flawed. The sales associate pins the alterations and logs them into the computer, and then the seamstress separately executes. The seamstress never actually sees the garment on you. So if you need any alterations to address the way something drapes or hangs on you, it doesn't work that well.
2. Very inconistent execution. On the first suit, alterations were perfect on the first try. On the next couple, a lot of issues, mostly careless. They lengthened the sleeves on one jacket significantly instead of shortening them. When I saw the suit on the hanger, it looked ridiculous, any reasonable person should have questioned whether someone really wanted the sleeves lengthened to the length of the jacket. LOL A few other minor issues, but after three goes at it, I'm getting my suit 2 weeks after purchase instead of 3-4 days.
3. Stylistic differences. While I can appreciate the SS aesthetic, and I am buying these suits mostly for nights/weekend use, I would like to wear them occasionally in a business setting. These guys wear their pants crazy slim with the hem somewhere just below the calves. I need at least a whispering break and to be able to put my socks on without taking the pants off (not exaggerating). I couldn't talk them into widening the bottom half of the leg to those specs so had to take it to my alterations tailor.
As I said, they are very nice, but going forward I'm going to just take the suit straight to the full-service tailor to avoid the back and forth hopefully get a better result on the first try.
Wow - thanks TC. Sounds like you got a good alternative though; once you have a(n alterations) tailor you trust, better sick with 'm.