The sleeve length has always been that weird.
How tall are you. I'm 5'9". I have a 36R Napoli and a 36R Washington. I'm very happy with both sleeve lengths. Especially the Napoli. The Washington has longer sleeves than most models.
Most suits come with sleeves that are way too long on purpose. If you still needed it 1" longer than the Washington would still be too short. It's about a quarter inch longer than the others.
I was going to order two shirts on their outlet. I had them in my shopping cart but hadn't placed the order. The next morning I go to place the order and the entire outlet website was gone. Only a message to enter your e-mail to be notified when it was back up.
I've ordered stuff on their main site and also purchased stuff at their Atlanta store. I have three of their shits that I ordered online, but it has always been screwy ordering them. The shirts depicted on their website literally change daily.
One time when I ordered a shirt, they contacted me the next day and said they shirt should have been removed from the website. Then I went to the website and it was gone. I said send me number XXXX instead. The girl goes "oh that one should have also been removed from the website also." So that time I just said forget it.
Then there was another shirt I really liked. I had just looked at it and then the next morning when I went to place the order it was gone. I used the back arrow on my browser to pull the image of the shirt back up. I called and said do you have shirt XXXX? This time the girl on the phone said yes and sure enough they sent it too me.
The shirts they sell are amazing. They are one of the best slim fits I've ever had. I get a 15. They only have one sleeve length and it is an in between size. Right in the middle of a typical 32/33 and a typical 34/35. I'm 5'9", so it's pretty much perfect for me.
The "curved cutaway" collar has got to be the most badass collar ever.
SuitSupply has one physical outlet store, and it is in the Netherlands. If I'm go to Europe next year, I plan to stop by.
With the number of stores they are opening in the USA, I'm guessing they will eventually have an outlet store in the USA. The suit I ordered online came all the way from the Netherlands, but everything else was shipped out of New Jersey. I bet the eventually open an outlet store in New Jersey.