I have had a problem with returns as well. SuitSupply owes me $5.
I can honestly say I've never had this issue. I've always been refunded within 12 days.
Anyone have experience in sizing for outerwear? Specifically, for this trench:
I wear a 32 for the suits/SCs. Would the Small be too large?
The material listed on their F/W 2013 navy Copenhagen (http://eu.suitsupply.com/jackets/jacket-navy-plain-copenhagen-c696/C696,en,pd.html?start=2&cgid=Pre-Order&pmin=1) indicates some sort of a 'wool blend' material, but I can't find anywhere what this material is. The description mentions cotton but doesn't do it explicitly, similar items from past F/W lineups indicate that this could be a wool/cotton blend. Does anyone know what the material actually is? Mailed them over a week ago about it, to no avail. I would be horrified if it were a wool/synthetic blend.
They have. Someone from the German Stilmagazin-Forum wrote to Suitsupply asking for details regarding the material of this coat: http://us.suitsupply.com/coats/brown-coat-j235/J235,en_US,pd.html?start=30&cgid=Pre-Order&pmin=1&prefn1=collection&prefv1=Fall%2fWinter
The answer he got was (as far as I can remember): 75% wool, 20% polyX (can't remember what exactly it was) and 5% other, which were not further specified, apparently since these 5% are made up by quite a few other materials each taking only a very small part in these 5%.
(I would post the original answer if the Stilmagazin-Forum wasn't down at the moment, sorry.)
I called them directly and asked. The answer is for this jacket http://eu.suitsupply.com/jackets/jacket-navy-plain-copenhagen-c696/C696,en,pd.html?start=2&cgid=Pre-Order&pmin=1, it's 80% wool and 20% nylon. Nylon!? What the hell were they thinking? If they wanted durability, why not use cotton?
EDIT: correct jacket mention
I'm not sure what you're referring to -- although I forgot to be explicit about it, that's an error on my part.
The 80/20 wool-nylon is the new navy Copenhagen they introduced in their 2013 line-up: http://eu.suitsupply.com/jackets/jacket-navy-plain-copenhagen-c696/C696,en,pd.html?start=2&cgid=Pre-Order&pmin=1. This is what I called them for.