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Suitsupply NYC - Page 148

post #2206 of 6319
After a fairly rough bout with their customer service, I finally got the suit I was looking for. I went through a lot of bad service until Steven at the Chicago store took incredible care of me. If you're in the Chicago store, ask for him. He was great.

Action shot:

post #2207 of 6319

I went to the outlet store to return the blue linen Havana jacket pictured on the previous page, because it just wouldn't fit right, even if I were to tailor it. I bought three other sportscoats instead. Two jackets were €29, and the other was €99. So now I have three SCs for less than the original one!

 

They also had lots of nice suits for €129 and €189, lots of staples, but also a lot of suits that are a little out there when it comes to patterns and colours. Definitely would not buy those at full price, but as heavily discounted as they are it's certainly a good deal. Loved the plain grey Soho suit that was on sale there, so I might just go back to pick it up!

post #2208 of 6319
Quote:
Originally Posted by Monkeyface View Post

I went to the outlet store to return the blue linen Havana jacket pictured on the previous page, because it just wouldn't fit right, even if I were to tailor it. I bought three other sportscoats instead. Two jackets were €29, and the other was €99. So now I have three SCs for less than the original one!

They also had lots of nice suits for €129 and €189, lots of staples, but also a lot of suits that are a little out there when it comes to patterns and colours. Definitely would not buy those at full price, but as heavily discounted as they are it's certainly a good deal. Loved the plain grey Soho suit that was on sale there, so I might just go back to pick it up!

Not hating, but f you ;-)

I miss living near Roermond...
post #2209 of 6319
Where is their outlet store?
post #2210 of 6319
Quote:
Originally Posted by landshark View Post

Where is their outlet store?

The ones I know of are in Roermond and Roosendaal.

post #2211 of 6319

Does anyone know how long the wait is for tailoring suits at the NY store? If I want the suit ready for next friday, would popping by on monday be sufficient?

post #2212 of 6319
Quote:
Originally Posted by garsag View Post

Does anyone know how long the wait is for tailoring suits at the NY store? If I want the suit ready for next friday, would popping by on monday be sufficient?

Should be.

 

I got a DB suit altered and they said it would take 4 business days (take in the chest/waist, shorten sleeves, hem pants). I popped in on Thursday and they said it'd be ready by next Tuesday.

 

30 min if it's just hemming the pants.

post #2213 of 6319

Went yesterday to the NY store to try on a couple of sizes of the London. After being ignored by the SAs for about 30 minutes, I decided that the 38L I had on was too long in the body, so I flagged someone down to ask if they had a 38R I could try on. "Sure, I'll go check in the back."  20 minutes pass. "Oh, I'll be right back with that 38R." 10 more minutes. "I've got someone looking." 20 more minutes "Haven't forgotten about you!" 20 more minutes (not joking), and a couple more reassurances that they were looking into my request, before he finally came back to say that they didn't have a 38R.  He tried to sell me on some styles that were much too short/high button stance for me, and I wound up cutting him short and just walking out.

 

If anyone from SS is reading this, can you please fire a good portion of your useless sales staff?  I had a very similar experience last time I went.  Yes the store was busy on a Sunday. But no, it does not take over an hour to find out if you have an extremely common size of a staple suit.

 

Sorry for the rant. Just seems like they don't want my money...

post #2214 of 6319

On another note, I seem to recall from the website that the long and regular jacket measurements differ in more than just the arms and length. If I'm remembering right, the regular is fuller in the chest and has some other slight differences.  Can anyone confirm this? The 38L fits me beautifully everywhere except the jacket is maybe an inch too long to look proportional (this is my own problem. I have a very long torso, so anything that actually covers my backside completely also makes me look like a stubby-legged mutant).  Worried that the 38R will be off in other measurements.

post #2215 of 6319
Quote:
Originally Posted by roquesoon View Post

On another note, I seem to recall from the website that the long and regular jacket measurements differ in more than just the arms and length. If I'm remembering right, the regular is fuller in the chest and has some other slight differences.  Can anyone confirm this? The 38L fits me beautifully everywhere except the jacket is maybe an inch too long to look proportional (this is my own problem. I have a very long torso, so anything that actually covers my backside completely also makes me look like a stubby-legged mutant).  Worried that the 38R will be off in other measurements.

Just order a 38R, and return it if it doesn't fit. The only way to know for sure is to try it on.

post #2216 of 6319

I plan on going to the NY Suit Supply store for the first time this Saturday. I have a couple of sportscoats I ordered from online but this will be the first SS store I ever visited. Does the store have more of a selection than  what available on the website?Anything else to look out for,recommendation,etc?

post #2217 of 6319
Don't go on a Saturday if you want any help. Absolutely impossible to flag anyone down.
post #2218 of 6319
Quote:
Originally Posted by roquesoon View Post

Went yesterday to the NY store to try on a couple of sizes of the London. After being ignored by the SAs for about 30 minutes, I decided that the 38L I had on was too long in the body, so I flagged someone down to ask if they had a 38R I could try on. "Sure, I'll go check in the back."  20 minutes pass. "Oh, I'll be right back with that 38R." 10 more minutes. "I've got someone looking." 20 more minutes "Haven't forgotten about you!" 20 more minutes (not joking), and a couple more reassurances that they were looking into my request, before he finally came back to say that they didn't have a 38R.  He tried to sell me on some styles that were much too short/high button stance for me, and I wound up cutting him short and just walking out.

If anyone from SS is reading this, can you please fire a good portion of your useless sales staff?  I had a very similar experience last time I went.  Yes the store was busy on a Sunday. But no, it does not take over an hour to find out if you have an extremely common size of a staple suit.

Sorry for the rant. Just seems like they don't want my money...

This was like the exact experience i initially had in chicago. i talked to some people in customer service who weren't much better. then i popped in spoke to one guy who was a rockstar. if i didn't want the particular suit i bought so badly, i would have been long gone as a customer. they're hot right now, but if they don't get their shit together soon, they won't be for long.
post #2219 of 6319
Quote:
Originally Posted by Mr Engineer View Post

I plan on going to the NY Suit Supply store for the first time this Saturday. I have a couple of sportscoats I ordered from online but this will be the first SS store I ever visited. Does the store have more of a selection than  what available on the website?Anything else to look out for,recommendation,etc?

Sometimes they do, but it really depends. If you're looking for a particular item, ask them, because they often have it in the back. It's happened so many times that I wanted something, but they didn't have it on display.

post #2220 of 6319
Quote:
Originally Posted by inviscid View Post

Don't go on a Saturday if you want any help. Absolutely impossible to flag anyone down.

Quote:
Originally Posted by Mr Engineer View Post

I plan on going to the NY Suit Supply store for the first time this Saturday. I have a couple of sportscoats I ordered from online but this will be the first SS store I ever visited. Does the store have more of a selection than  what available on the website?Anything else to look out for,recommendation,etc?

Like any retail store in New York it may be hit or miss depending on foot traffic. Last fall I went in there around 1:30pm on a Saturday and though it was busy I was still approached by many sales folks.

Look at my post about DC above to answer your question about selection.
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