I don't know whether they should be in the MTM business or not, however, if they are going to be it should be of a reasonable quality. Incentivized or not, turning out a bad product, if indeed that is what is happening, is bad for brand and business. The thing is, you seemed to be saying that since SuSu is a fashion brand that we shouldn't expect reasonable results from MTM. That's just wrong any way you cut it. If that isn't what you were saying then we have no disagreement.
To give you an example, in the London store there's 3-4 full time guys for the measuring and fitting. They're always fully booked and you need to reserve a 1 hour slot at least a month in advance if not longer. Shows it's a considerable part of the business, and definitely bigger than some of the other bespoke/mtm operations.