I don't really remember what she looked like....I guess that means she probably wasn't that cute.
In any case, I got a response from them over the weekend, and they said that essentially my order had been duplicated in their system. The first one went through with the wrong measurements (the shirts that I tried on that didn't fit), and the second order was all set to copy my original shirt, but it had never been fully processed. I have no idea how something like this happens.
Either way, they are processing the correct order to copy my shirt, and they still have the MOP buttons I originally brought there. They're putting a rush on the order, so I should have everything within the next couple of weeks or so. Good to know they were able to sort this out and they didn't just lose all my stuff...fingers crossed for the final product.