Originally Posted by Manton
Then what is the point of including service? And what is the expected tip beyond that?
Seriously, at least when service is not included everyone knows what is expected. When it is, no one does. So either include it and make it clear that's it, as in Europe, or don't included it and let everyone tip as per custom.
Well most service charges in the US are 18%, although I don't know what Per Se's is. It's not that it's expected or that the people are going to be angry. Working at Trotter's, I never even looked at the receipts until the end of the shift. It's just that yes- these people ARE paid on salary, although the salary is incredibly low, and those extra tips can help a lot. Considering that these days, having 20% be your base starting tip and adjusting it from there depending on the level and quality of service, sometimes it feels weird that people leave only 18% in the restaurants that give the best service in the country.
I certainly didn't mean that the staff would be angry with you, which I suppose is probably what it sounded like.
Originally Posted by nmprisons
I just assume the above is in jest, but, just in case, Kyle is wrong. Service is included. FOH staff are salaried. You can add more if you want, but it is NOT expected.
Sorry, but unless you've been a server at a place of that caliber, you don't really understand what you're taking about. No offense intended.