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When is the Next Brooks Brothers Sale? - Page 198

post #2956 of 4299
11/8/12 at 10:11am
Quote:
Originally Posted by Dewey View Post

Size guides are broken on the BB website. They don't exist. You have to call to get that information. The SA apologized profusely about it when I called to decipher sizes for my boy last weekend. She blamed it on the conversion to the new website and said they hoped it would be fixed ASAP.
Speaking of sizing, what the heck is "Medium" and "Large" in Extra Slim Fit? Extra Slim 15.5x33 and 16.5x35?

The sleeves on the medium ESF sportshirt are a little long on me and my typical size for the dress shirt is 15-33, so I would say that the sleeves are probably longer than 33.
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post #2957 of 4299
11/8/12 at 10:53am

Who makes the following BBBF boots?

 

http://www.brooksbrothers.com/Coniston-Boot/24AH,default,pd.html?dwvar_24AH_Color=BLCK&contentpos=105

http://www.brooksbrothers.com/Chelsea-Boot/25AH,default,pd.html?dwvar_25AH_Color=BLCK&contentpos=104

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post #2958 of 4299
11/8/12 at 10:58am
Thread Starter 
fuck brooks brothers. spen my morning picking out 10+ items on my cell phone, typed and then retyped all my info, retyped it again, waited, clicked "no" to gift wrap, clicked "no" expedited shipping, click "sumbit" and get a message that every mutherfuckin item is sold out. fuck
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post #2959 of 4299
11/8/12 at 11:00am
To echo others....

Tried to pick up a BF suit for $480 but after going through all the rigmarole on the website, they told me they no longer had my size.

BB website sucks arse ffffuuuu.gif
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post #2960 of 4299
11/8/12 at 11:06am
Quote:
Originally Posted by NAMOR View Post

fuck brooks brothers. spen my morning picking out 10+ items on my cell phone, typed and then retyped all my info, retyped it again, waited, clicked "no" to gift wrap, clicked "no" expedited shipping, click "sumbit" and get a message that every mutherfuckin item is sold out. fuck

THIS
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post #2961 of 4299
11/8/12 at 11:29am
They probably spent a good deal of effort "improving" the web-site, when all they really needed to do is improve the back-end management system. BF is treated differently for inventory purposes, and I don't know why. I can't understand how a company can allow such poor user experience, or why this problem is so hard to solve.
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post #2962 of 4299
11/8/12 at 11:29am
Glad I didn't get my hopes and order anything. This happened last time they had a sale on the summer colored milanos. Strangely they all appear to be back in stock.
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post #2963 of 4299
11/8/12 at 11:50am
Quote:
Originally Posted by khe86 View Post

Who makes the following BBBF boots?

http://www.brooksbrothers.com/Coniston-Boot/24AH,default,pd.html?dwvar_24AH_Color=BLCK&contentpos=105
http://www.brooksbrothers.com/Chelsea-Boot/25AH,default,pd.html?dwvar_25AH_Color=BLCK&contentpos=104

C&J
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post #2964 of 4299
11/8/12 at 11:57am
Quote:
Originally Posted by NAMOR View Post

fuck brooks brothers. spen my morning picking out 10+ items on my cell phone, typed and then retyped all my info, retyped it again, waited, clicked "no" to gift wrap, clicked "no" expedited shipping, click "sumbit" and get a message that every mutherfuckin item is sold out. fuck

This looks like an improvement then, last year wasn't BB cancelling orders after allowing you to pay and checkout? confused.gif
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post #2965 of 4299
11/8/12 at 12:09pm
Quote:
Originally Posted by Patek View Post


C&J

thanks but looks like I'm suffering the same problem as everyone else. Says in stock but at checkout, it's a no go.

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post #2966 of 4299
11/8/12 at 12:14pm
Quote:
Originally Posted by bellyhungry View Post

To echo others....
Tried to pick up a BF suit for $480 but after going through all the rigmarole on the website, they told me they no longer had my size.
BB website sucks arse ffffuuuu.gif

I read all the comments on here and took them to heart, so instead of ordering online got straight on the phone and called the Madison Ave. shop to make sure they had what I wanted and ordered directly with them. I bet if you get them on the phone they can give you a more accurate assessment of what they have in stock. It's silly that you should need to do this, but it has worked for me so far.
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post #2967 of 4299
11/8/12 at 12:26pm
Quote:
Originally Posted by NAMOR View Post

fuck brooks brothers. spen my morning picking out 10+ items on my cell phone, typed and then retyped all my info, retyped it again, waited, clicked "no" to gift wrap, clicked "no" expedited shipping, click "sumbit" and get a message that every mutherfuckin item is sold out. fuck

I had a very similar issue during my last order. However, half of my order reported as item sold out at the end of the check out process. The fist half of the order went through and I got a shipping tracking number. Lo and behold a few days later, the items that were reported as sold out now was being shipped to me in a separate package with a 2nd tracking number!
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post #2968 of 4299
11/8/12 at 12:27pm
Quote:
Originally Posted by Patek View Post

This is why I don't shop on the website, I simply use it as a catalogue to see what I want. I then call or email my SA with the items. She has all of my info in a file and takes care of the rest: including calling other stores if the item is not available on line. This has the added benefit of relationship building and getting special heads up when something become available.

Quote:
Originally Posted by sftiger View Post

I read all the comments on here and took them to heart, so instead of ordering online got straight on the phone and called the Madison Ave. shop to make sure they had what I wanted and ordered directly with them. I bet if you get them on the phone they can give you a more accurate assessment of what they have in stock. It's silly that you should need to do this, but it has worked for me so far.

Someone with a brain. I have said to do this various times.

My SA emailed me back that one of the shirts was out of stock, so she replaced it with another. She found the other 7 items by calling various stores that were showing them in inventory.

Or, you can keep trying to order stuff on-line and then complain when it doesn't work...
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post #2969 of 4299
11/8/12 at 12:37pm
fk brooks brothers when did they change return policy to 90 says

i have a shirt bought beginning this year and never opened it. By the time i made purchase they didn't have this return policy.

then today i call customer service they said i can't return wtf?
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post #2970 of 4299
11/8/12 at 1:20pm
Quote:
Originally Posted by andrewgreg View Post

fk brooks brothers when did they change return policy to 90 says
i have a shirt bought beginning this year and never opened it. By the time i made purchase they didn't have this return policy.
then today i call customer service they said i can't return wtf?

If you purchased it before the policy went into place, then the old open ended return policy applies.
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