Originally Posted by Mighty Morris
Gents ... you might remember me posting requests for your interest in a suede Burford a while ago .... which, sadly, no-one bar one bought into at the time. Well, Richard went ahead with it anyway and the boots arrived today. They look warmer in the flesh (I will take some more pictures in better light) and I love them!
Sad news, my Ultimate Desert Boot MTO split. Just one of those things .... the important thing is how everyone responded.
First of all Richard was as devastated as me. He had them collected ASAP and returned them to the factory, no quibbles.
Secondly, Tricker's were extremely sorry. Hands up, their fault. They made up a replacement pair ... again no quibbles. And they did it in three weeks!
I have just received them from Richard (including an added bonus ... thank you for your generosity, Sir). They somehow look better than the originals. And careful inspection reveals them to be a little more robust around the area where the originals split.
So, a disappointment followed by exemplary customer service.
We all love Tricker's ... or we wouldn't be on here. And we all consider Richard and Shoe Healer to be the best at what they do. I just wanted to make the point that they are both even better than we thought.
Thank you Tricker's for putting things right.
Thank you Richard for setting he highest standards in the business ... your level of customer support is unsurpassed and an example to everyone else of how it should be done.
here are Richard's pics of the boots: