Oh I can tell you think it's worth it. It's your pet cause and you will hijack this thread for as long as you possibly can whining about your 2 bucks. Absent a real cause, you have this.
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Carmina Shoes - Official Thread (reviews, advice, sizing, etc...) - Page 1138post #17056 of 188272/25/16 at 5:06pmpost #17057 of 188272/25/16 at 5:08pmQuote:
Yep, it's a massive conspiracy by Carmina to rip off customers on refunds 2 bucks at a time. They're gonna make a freaking mint off of the scam. You heard it here first. ;-)post #17058 of 188272/25/16 at 5:13pmpost #17059 of 188272/25/16 at 5:15pmQuote:
Your sarcasm is fine.
Not trying to hijack the thread as you insinuate.
Just trying to point out something about the way Carmina runs its business which I think is essentially wrong.
I have not run into this problem with other shoemakers or retailers from whom I received refunds for transactions that also involve forex.post #17060 of 188272/25/16 at 5:16pmQuote:
You seem to be very upset by this poster. Why?
I can see why he is irritated and while I would probably let it go, Carmina isnt doing a great job right now of meeting many of their customer's expectations.post #17061 of 188272/25/16 at 5:18pmQuote:
They charged my card in dollars directly. The option to charge either in Euro or in dollars was offered at checkout. The U.S. dollar option mentioned the surcharge amount involved and gave me the total amount in dollars my card was going to be charged. And it got charged that exact dollar amount.
Edited by cypi2 - 2/25/16 at 6:29pmpost #17062 of 188272/25/16 at 5:19pmQuote:Originally Posted by cypi2
Your sarcasm is fine.
Not trying to hijack the thread as you insinuate.
Just trying to point out something about the way Carmina's run its business which I think is essentially wrong.
I have not run into this problem with other shoemakers or retailers from whom I received refunds for transactions that also involve forex.
BS. Clear thread hijack. If you wanted to simply make a point, well, such point as have to make was done many posts ago. You are craving attention, pure and simple. You want sympathy for the terrible plight of your lost 2 bucks and you want everyone up in arms over the gross injustice of it all. Boo. Freaking. Hoo. Here's hoping you are never confronted with any real problems in life, because I suspect you are woefully I'll - equipped to cope.post #17063 of 188272/25/16 at 5:24pmQuote:Originally Posted by RogerP
BS. Clear thread hijack. If you wanted to simply make a point, well, such point as have to make was done many posts ago. You are craving attention, pure and simple. You want sympathy for the terrible plight of your lost 2 bucks and you want everyone up in arms over the gross injustice of it all. Boo. Freaking. Hoo. Here's hoping you are never confronted with any real problems in life, because I suspect you are woefully I'll - equipped to cope.
Some sarcasm is OK. But, the bashing is not necessary.
Your answer is quite unfair and your judgement totally unfounded.
I thought SF was an open forum where one could argue and express diverging opinions without having to receive the sort post you just sent. Exchanging on how we react in front of a particular situation, among other things, is what make SF so interesting to me and such a great learning place. And, this is why i enjoy answering people whose opinions differ from mine.
I guess you win: I'll leave this thread alone.
Edited by cypi2 - 2/25/16 at 6:19pmpost #17064 of 188272/25/16 at 6:23pmpost #17065 of 188272/25/16 at 6:58pm
I must say, I expected this dude to get a lot more support, given the amount of Carmina bashing (okay, we won't call it bashing) that has been going in this thread lately.
I thought it would play out that those who opposed him would be accused of being fanboys and blind loyalists.
Honestly, I think I enjoy the drama on SF more than the actual shoe porn!post #17066 of 188272/25/16 at 7:00pmIt's obviously not a grand conspiracy on Carmina's fault, just sloppy forex processing.
That said, Carmina refunded you the exact amount you sent them. And your $2 was taken by a middle man.
So they didn't make a $2 profit off of the transaction. The real issue is that you should get a credit card that offers better foreign transaction rates. I'm in the same boat as well and don't get the most bang for my buck from my card.
And it's great that Herring never had that issue. But like I mentioned before, i got hit with a forex penalty from Drake's.post #17067 of 188272/25/16 at 7:05pm
@rogerp - If you agreed to sell me your formerly listed EG Newmarkets while they were still listed, took my $750, and waited a few weeks then told me you sold them to someone else after taking my money, I'd be miffed and let you know I was. Probably wouldn't buy anything else you were selling as a form of voting with my wallet. I'd keep the experience to myself and be more wary of buying on SF in general.
If you then sent me back $745, I'd not only think you untrustworthy, but petty. I'd ask for my $5, but wouldn't expect it. I'd tell my local friends privately about this joker that jipped me out of $5.
If you then promised to get it right, and blew me off for weeks, I'd bring it up publicly and likely contact a mod, maybe even mention the experience in B&S - not because of the $5, but because the continued dishonesty exceeded my capacity for discretion.
Don't see how this gentleman's circumstance is different, other than it's not a P2P transaction. His case is between a single consumer and a business that I've read (via a well-known retailer's thread) makes and sells 40,000+ shoes per year. They are a business that services customers, and they poorly served this customer. Seems to me that this current topic is a review of his experience and advising others to be wary, both of which seem to be in the title of the thread. If the company wants to pony up and have an affiliate thread in which they can better control the conversation, they are free to do so, apparently with the help of the gentleman's $2.00. This is not that thread.
Anyway - I have a few pairs of Carmina, so does my wife. We think they're of fine quality and lovely. We are complimented when we wear their shoes by those that do and don't care much about shoes. I think through the decision to buy directly from their e-commerce site more carefully than I do their competitors or retailers and tend to hold my breath until they arrive in good order. I don't think this is an uncommon perspective.post #17068 of 188272/25/16 at 8:31pm
what the f just happened here? lol. Just read the past 2 pages. I can see both sides... it's $2 and is it really worth getting all up in arms about, but then again, it is the principle (did i get that right? it's not principal?). In my line of work (finance), they always say to make the clients whole...
Anyways, don't know the whole story so gonna stop there. Seems like there's been a lot of issues about Carmina lately... maybe if everyone is concerned about QC issues, don't order from Carmina directly and get it from Skoat, Gentlemen footwear etc... at least you know the type of service you're gonna get.post #17069 of 188272/25/16 at 10:00pm
I guess we all agree that this incident is due to forex fluctuations.
I guess we all agree that some middle man was involved and pocketed the difference between the amount charged and the amount refunded.
This middleman was Carmina’s middleman, however: The amount charged to my card was a dollar amount and my credit card did not charge me any currency exchange fee. I did pay a surcharge to Comercia Global Payment (Carmina’s partner I assume) when I chose that my card be charged a dollar amount rather than an amount in Euros during the checkout process on Carmina’s website (the exact dollar amount displayed on the website which was the price of the shoes in dollars plus the surcharge also in dollars was charged to my card). Carmina’s and/or Comercia Global Payment were very explicit about this surcharge and I chose to pay it for the very reason that it was below the currency exchange fee my credit card would have charged me. So far, I have nothing to say. I find it is actually nice that Carmina offer this option.
Carmina took my order and could not deliver the boots. I think it is just fair to ask that Carmina refund the full amount that was charged to my card. They did not despite the fact that I brought the discrepancy to their attention and that a Director of the company engaged to refund the full amount.
Some argued that all this is a lot of noise for $ 2.63. This point is well taken. But, had I bought more expensive shoes and had the exchange rate change been more important, how much would have the cost been to me? $ 5, $10 or $20?... Seriously?... For boots not delivered! And, what would have happened then given the way Carmina addressed my $2.63 case? It is legitimate to wonder.
I think that Carmina should find some sort of arrangement with its middle man and that it should not let its customers bear the foreign exchange risk when it cannot deliver orders. And, it also does not seem to be a very good business practice to tell customers they are looking into an issue and to never get back to those customers.
I think that @djdanniedee made a very good point: Should one wish to buy Carmina shoes, it is probably safer to go through retailers such as Skoaktiebolaget or Gentlemen’s Footwear whose service is always irreproachable even if that means paying a few more dollars than ordering directly from Carmina whose service leaves much to be desired on my opinion.
With Skoaktiebolaget or Gentlemen’s Footwear, you know exactly how much you pay and what they will refund you in case of an issue. No ambiguity, no forex fuzziness. Everything is crystal clear and transactions with these retailers are seamless. They also must be checking the shoes quality and this might also help avoid the quality issues other people have reported on this thread. I personally never had any quality issues with Carmina shoes so far. Finally, note that in the case Skoaktiebolaget forex is also involved but I have never had any issue with them. They are on top of everything! I will certainly go through a trustworthy retailer if I ever buy Carmina shoes again rather than directly through Carmina.
Edited by cypi2 - 2/25/16 at 10:26pmpost #17070 of 188272/26/16 at 12:42am
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