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Carmina Shoes - Official Thread (reviews, advice, sizing, etc...) - Page 1136

post #17026 of 18851
If it is too large, their belts can be trimmed.
post #17027 of 18851
Quote:
Originally Posted by circumspice View Post

If it is too large, their belts can be trimmed.

Yes, that's a nice feature of Carmina's belt design. It would be much cheaper to have it altered than to ship it back. And if anyone is ever on the fence about what belt size to order, err on the side of too loose.
post #17028 of 18851

No, its rather small. Its a size 32. I got the same size as my Allen Edmonds belt, which I thought was going to be okay. Wearing the carmina belt, I can fit the first hole, second hole is a little tight and third hole is not possible.

post #17029 of 18851

Leezard

post #17030 of 18851

They replied to me by now. They say the third picture is nothing to worry about but offer an exchange or refund. I guess its just the look of the shoes which suffers, not the quality itself.

 

Can anyone tell me whether I have to pay the shipping back to them when I don't want an exchange given the poor quality of the delivered product?

 

EDIT: Carmina offered me to pay for the shipping.


Edited by insy - 2/25/16 at 4:28am
post #17031 of 18851
Quote:
Originally Posted by Jazzmenco View Post
 

Leezard

Splendid lizard! Congratulations !!!

post #17032 of 18851
Quote:
Originally Posted by insy View Post
 

They replied to me by now. They say the third picture is nothing to worry about but offer an exchange or refund. I guess its just the look of the shoes which suffers, not the quality itself.

 

Can anyone tell me whether I have to pay the shipping back to them when I don't want an exchange given the poor quality of the delivered product?

 

EDIT: Carmina offered me to pay for the shipping.


That was pretty nice of them...I know they stuck me with shipping when I had an issue with QC...not to mention double portions of VAT for having the nerve to exchange versus return them...

post #17033 of 18851
Quote:
Originally Posted by Jazzmenco View Post
 

Leezard


Very nice...May I ask  what type of upcharge was involved? And of course...the $100'000 question is....what is the required maintenance for lizard? Is it "fragile" compared to other materials?

post #17034 of 18851

I like their shoes but this is a rather shady practice from Carmina:  

 

I ordered a pair of Carmina’s Bamoral Boots 80092 from their website:  I chose my size, added the boots to my cart, completed the order and paid.  When prompted to choose whether I wanted to pay in U.S. dollars, I accepted despite the surcharge because it would be less than what my bank would charge me for a transaction in foreign currency (Euros in this case).  I received the confirmation email that my order was being processed.

 

A few days later, I received an email from Carmina’s Director of Exports letting me know that the boots were out of stock and that my order would not be completed.  That is fine.  It can happen.  I asked for a refund.

 

A few days later, I received a refund that was $ 2.63 short of what I had paid for the boots.

 

Although it is not a huge amount, I do not feel that I should be charged any amount at all for Carmina’s inability to deliver the boots it let me order on its website.  I contacted the director of Exports to let her know that I was not pleased with this.  She answered Carmina would refund the difference.

 

That was almost three weeks ago:  Carmina never refunded me the full amount it had charged me for the boots.  And, I never heard from the Director of Exports again.

 

I find this practice very doubtful in principle.  Some may say it is because of currency fluctuations, but, regardless of what caused this to happen, I think that when a customer asks a refund for a product that cannot be delivered, he/she should receive the full amount he/she was charged for that product and even more so when a Director of the company promises a full refund.

 

I did received several refunds from Herring Shoes, for example, and, I always received the full amounts I was originally charged despite the fact that exchange rates were also involved in those transactions. 

 

How many times did Carmina do this to customers?  How much money did they collect by “forgetting” to refund a dollar here or a dollar there or purportedly because of currency exchange rates fluctuations?

 

Although I do like their shoes, I am not sure I will do business with Carmina again! 

 

 

Has this happened to some of you too?

post #17035 of 18851
Quote:
Originally Posted by justonemore View Post
 
Quote:
Originally Posted by Jazzmenco View Post
 

 

Warning: Spoiler! (Click to show)

 

 

Warning: Spoiler! (Click to show)

 

Leezard


Very nice...May I ask  what type of upcharge was involved? And of course...the $100'000 question is....what is the required maintenance for lizard? Is it "fragile" compared to other materials?

This was a GMTO last year (gentlemen's footwear) before the price increases. They ran about $600. The leather is not at all fragile. I have some western boots from several years back that still look great. I use Saphir  reptan cream for exotics.

https://www.hangerproject.com/saphir-reptile-beauty-milk.html

post #17036 of 18851
Quote:
Originally Posted by cypi2 View Post
 

I like their shoes but this is a rather shady practice from Carmina:  

Warning: Spoiler! (Click to show)

I ordered a pair of Carmina’s Bamoral Boots 80092 from their website:  I chose my size, added the boots to my cart, completed the order and paid.  When prompted to choose whether I wanted to pay in U.S. dollars, I accepted despite the surcharge because it would be less than what my bank would charge me for a transaction in foreign currency (Euros in this case).  I received the confirmation email that my order was being processed.

 

A few days later, I received an email from Carmina’s Director of Exports letting me know that the boots were out of stock and that my order would not be completed.  That is fine.  It can happen.  I asked for a refund.

 

A few days later, I received a refund that was $ 2.63 short of what I had paid for the boots.

 

Although it is not a huge amount, I do not feel that I should be charged any amount at all for Carmina’s inability to deliver the boots it let me order on its website.  I contacted the director of Exports to let her know that I was not pleased with this.  She answered Carmina would refund the difference.

 

That was almost three weeks ago:  Carmina never refunded me the full amount it had charged me for the boots.  And, I never heard from the Director of Exports again.

 

I find this practice very doubtful in principle.  Some may say it is because of currency fluctuations, but, regardless of what caused this to happen, I think that when a customer asks a refund for a product that cannot be delivered, he/she should receive the full amount he/she was charged for that product and even more so when a Director of the company promises a full refund.

 

I did received several refunds from Herring Shoes, for example, and, I always received the full amounts I was originally charged despite the fact that exchange rates were also involved in those transactions. 

 

How many times did Carmina do this to customers?  How much money did they collect by “forgetting” to refund a dollar here or a dollar there or purportedly because of currency exchange rates fluctuations?

 

Although I do like their shoes, I am not sure I will do business with Carmina again! 

 

 

Has this happened to some of you too?

 

 

Probably due to currency fluctuations and the amount Carmina paid to convert back to dollars. 

post #17037 of 18851
Carmina web store does business in euros. They refunded you in the same amount of euros you paid. I personally wouldn't hold them responsible for the 2$ you lost due to forex changes.

Maybe you could ask for a $2 credit towards a future order.
post #17038 of 18851

Poor form on Carmina's part, but if $2.63 is enough to make you swear off their product, you probably didn't like them all that much in the first place.

post #17039 of 18851
Quote:
Originally Posted by ptr1988 View Post

No, its rather small. Its a size 32. I got the same size as my Allen Edmonds belt, which I thought was going to be okay. Wearing the carmina belt, I can fit the first hole, second hole is a little tight and third hole is not possible.

Carmina's belts are 2" shorter then AE so the normal waist + 2" in AE will in Carmina will be waist + 4". Unclear of feature or fault but as earlier said they are easy to shorten so the second hand market given this should be pretty good
post #17040 of 18851
Drake's did it to me in the past as well with a return. Was out a few bucks, but didn't pursue it (although I should have).
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