Originally Posted by pikachoo
i tried contacting carmina through their web form and email 3 times during the past 2 weeks but did not get a single reply.. any ideas what i'm doing wrong?
Did you send Betty flowers and chocolates?
Seriously - it's kinda tough with Carmina. I think it's mostly a language thing. That and it's tough for anyone to fullfill orders one at a time via email.
I find it best to make it clear that you are READY TO ORDER and to have specific model number included in the email. Go to their main website (not the webstore). Search down the model number (even if you are looking for a MTO). This gives Betty something to start with that she can firmly understand.
Alternatively if you have a friend who can communicate with her in Spanish I imagine that would help. Google translate is not that great so I wouldn't try that route.