After reading this thread from start of moo's issue until now, it really shocks me at what low the standards of quality people have for expensive shoes (in regards to carmina).
I dont understand why QC issues and bad CS should be tolerated.
All of you are paying >$400 for shoes, how can you not expect the shoes to be perfect (or as close to perfect as can be). If you go to buy a samsung galaxy 3 or iphone 5 and phone has a small noticeable scratch on screen is that ok? (if you answered yes then i am truly shocked, please don't bother to comment) Its not, hence when i get shoes NIB, i can be ok with small nick that quickly buffs out but i am not ok with the shoe not being finished properly.
The phone one is a really poor analogy. Shoes are worn on our feet, and minor cosmetic blemishes don't drive me nuts. A phone is expected to stay new, and unblemished because its not dragged on the concrete day in and day out. i also think Moo's example is the exception, not the rule, as are most issues with Alden as well. We tend to think the internet is the be all and end all, but the reality is that our shared experiences here account for a small percentage of what actually takes places regarding customer service.
NY islander we are talking about the same thing:
"i can be ok with small nick that quickly buffs out" = "minor cosmetic blemishes don't drive me nuts"
i adjust my standards accordingly based on item type. I am talking about a high level product over view.
Edited by sinnedk - 12/27/12 at 1:11pm