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Carmina Shoe P0rn. - Page 174

post #2596 of 8958
Quote:
Originally Posted by goodlensboy View Post

Can anyone compare Simpson with JL 8k last

I have the JL Vale monk and it sizes similar to the Simpson, however, the toe box is different. The 8000 is more snug than the slighter rounded, almond toe of the 7000. Lobb has many, many lasts. The Simson and 8000 are tighter than other lasts. I have 2 Simpson and takes a while to really break in, but they size comparably. I am a 12UK in both
post #2597 of 8958
Update from Carmina...

Betty got back to me earlier than expected, which is good. Her news on the other hand is... well, bizarre.

"Answer from accounts Department.
The difference in the transaction is due to the late return of the shoes ( We shouldn’t have admitted the return so late). After one month the return of the money has to be by a wire transfer and this is a commission from the bank."

The timeline of events is as follows...

Oct 21 - I received the boots and e-mailed Betty to let her know of the issues immediately.
Oct 23 - Sent Betty new, resized photos.
Oct 25 - Followed up with Betty.
Oct 26 - Betty tells me she is traveling and will get back to me soon.
Oct 29 - Betty gets back to me with the "artisinal shoes" explanation, but says to ship the shoes back. This is 8 days after I e-mailed her with the issues and the request to return the shoes.
Oct 30 - I tell Betty I will be sending the shoes.
Nov 3 - I tell Betty that I have been sick and unable to send the shoes. Coupled with Hurricane Sandy, I'll be sending the boots back in a few days. I ask her to confirm the shipping address.
Nov 5 - Betty replied with the shipping address. No words about anything being late, etc.
Nov 6 - I mail the shoes. Two weeks since I have had them, and one week after getting the go ahead from Betty.
Nov 11 - The shoes clear Spain's customs. They are effectively completely out of my control at this point. At this point, 20 days have passed since I took delivery of the shoes.
Dec 6 - They arrive at the Carmina warehouse. This is 3 weeks after they cleared customs.
Dec 21 - I receive the refund. This is 2 weeks after Carmina had them.

So... because of customs and Carmina taking their time with refunding me, Betty tells me the return was late, without ever mentioning this at any other time. On top of that, the timeline shows clearly that I was completely on time with my return, and all of the extra time was due to customs/Carmina.

This is truly unbelievably awful customer service!
Edited by Mr. Moo - 12/27/12 at 9:15am
post #2598 of 8958
Quote:
Originally Posted by Mr. Moo View Post

Warning: Spoiler! (Click to show)
Update from Carmina...
Betty got back to me earlier than expected, which is good. Her news on the other hand is... well, bizarre.
"Answer from accounts Department.
The difference in the transaction is due to the late return of the shoes ( We shouldn’t have admitted the return so late). After one month the return of the money has to be by a wire transfer and this is a commission from the bank."
The timeline of events is as follows...
Oct 21 - I received the boots and e-mailed Betty to let her know of the issues immediately.
Oct 23 - Sent Betty new, resized photos.
Oct 25 - Followed up with Betty.
Oct 26 - Betty tells me she is traveling and will get back to me soon.
Oct 29 - Betty gets back to me with the "artisinal shoes" explanation, but says to ship the shoes back. This is 8 days after I e-mailed her with the issues and the request to return the shoes.
Oct 30 - I tell Betty I will be sending the shoes.
Nov 3 - I tell Betty that I have been sick and unable to send the shoes. Coupled with Hurricane Sandy, I'll be sending the boots back in a few days. I ask her to confirm the shipping address.
Nov 5 - Betty replied with the shipping address. No words about anything being late, etc.
Nov 6 - I mail the shoes. Two weeks since I have had them, and one week after getting the go ahead from Betty.
Nov 11 - The shoes clear Spain's customs. They are effectively completely out of my control at this point. At this point, 20 days have passed since I took delivery of the shoes.
Dec 6 - They arrive at the Carmina warehouse. This is 3 weeks after they cleared customs.
Dec 21 - I receive the refund. This is 2 weeks after Carmina had them.
So... because of customs and Carmina taking their time with refunding me, Betty tells me the return was late, without ever mentioning this at any other time. On top of that, the timeline shows clearly that I was completely on time with my return, and all of the extra time was due to customs/Carmina.
This is truly unbelievably awful customer service!

Moo, i had this happen as well, see your mail carrier and try to send her a copy or screen shot of the item being in customs
post #2599 of 8958
I don't get it. You got your refund. What are you complaining about?
post #2600 of 8958
Quote:
Originally Posted by sinnedk View Post

Moo, i had this happen as well, see your mail carrier and try to send her a copy or screen shot of the item being in customs

She's well aware of all of this...
Quote:
Originally Posted by hendrix View Post

I don't get it. You got your refund. What are you complaining about?

I got a partial refund. Read the thread dude.
post #2601 of 8958
Quote:
Originally Posted by Mr. Moo View Post

She's well aware of all of this...
I got a partial refund. Read the thread dude.

I usually ship via USPS Express Mail. The shoes passed through Spanish customs in 1 day and arrived at the Carmina Factory in 7 days. It was $12 more to ship via Express Mail vs. Priority. I also marked a low value and put Return/Repair on the customs form. I will contact Betty after the New Year and see what happens. I have not heard anything from previous emails. Hope this helps.

Update 1/7/2013

When receiving refunds, seems Carmina just issues a refund and not from the original transaction. Basically they are just sending you money and you as the buyer pay the paypal fees.
Edited by badsha - 1/7/13 at 11:54am
post #2602 of 8958
Good to know.

I should also mention that I asked Betty how she prefers me to ship the shoes, and her reply was that since I am the one paying for it, I can send it however I want. I sent it Priority Mail International. Generally, I have never had anything take this long in customs, etc. In fact... it cleared customs rather quickly this time, but there was a hold up somewhere.
post #2603 of 8958
Quote:
Originally Posted by Mr. Moo View Post

Good to know.
I should also mention that I asked Betty how she prefers me to ship the shoes, and her reply was that since I am the one paying for it, I can send it however I want. I sent it Priority Mail International. Generally, I have never had anything take this long in customs, etc. In fact... it cleared customs rather quickly this time, but there was a hold up somewhere.
Time to find a new hobby my friend ... 100.000 posts about the awful customer service you got are more than enough.
post #2604 of 8958
Right, it's totally my fault. musicboohoo[1].gif
post #2605 of 8958
Sucks Moo.

I get this way sometimes too, its not worth all the ageda. When it comes down to it, think of it like Sonny in the Bronx Tale, it cost you "x" amount of money to get them out of your life for good. If you get the extra back, great, if not...Sonny.
post #2606 of 8958
After reading this thread from start of moo's issue until now, it really shocks me at what low the standards of quality people have for expensive shoes (in regards to carmina).

I dont understand why QC issues and bad CS should be tolerated.

All of you are paying >$400 for shoes, how can you not expect the shoes to be perfect (or as close to perfect as can be). If you go to buy a samsung galaxy 3 or iphone 5 and phone has a small noticeable scratch on screen is that ok? (if you answered yes then i am truly shocked, please don't bother to comment) Its not, hence when i get shoes NIB, i can be ok with small nick that quickly buffs out but i am not ok with the shoe not being finished properly.
post #2607 of 8958

Somebody has never worked in retail or manufacturing...

post #2608 of 8958
Quote:
Originally Posted by sinnedk View Post

After reading this thread from start of moo's issue until now, it really shocks me at what low the standards of quality people have for expensive shoes (in regards to carmina).
I dont understand why QC issues and bad CS should be tolerated.
All of you are paying >$400 for shoes, how can you not expect the shoes to be perfect (or as close to perfect as can be). If you go to buy a samsung galaxy 3 or iphone 5 and phone has a small noticeable scratch on screen is that ok? (if you answered yes then i am truly shocked, please don't bother to comment) Its not, hence when i get shoes NIB, i can be ok with small nick that quickly buffs out but i am not ok with the shoe not being finished properly.

The phone one is a really poor analogy. Shoes are worn on our feet, and minor cosmetic blemishes don't drive me nuts. A phone is expected to stay new, and unblemished because its not dragged on the concrete day in and day out. i also think Moo's example is the exception, not the rule, as are most issues with Alden as well. We tend to think the internet is the be all and end all, but the reality is that our shared experiences here account for a small percentage of what actually takes places regarding customer service.
post #2609 of 8958
It seems far too often, especially here, that people parallel the luxury of disposable income with the luxury of time or patience. I personally believe paying more means the other two should never factor in. Yet fucked up CS or QC is constantly romanticized here to the point that it is almost not the "authentic" experience if something is done correctly, or cost effectively, the first time. I know we are all high maintenance here, and we often obsess over dumb shit that most others would easily miss. But it baffles me that such incompetence is allowed to go unchecked as if we're going to "scare off" the "last of the artisans" in the world by asking for a higher level of service.

BTW, the issues with the shoes are far less egregious than many tailoring issues/battles that happen daily.

/rant
post #2610 of 8958
Quote:
Originally Posted by EMartNJ View Post

Somebody has never worked in retail or manufacturing...

dont care
Quote:
Originally Posted by sinnedk View Post

After reading this thread from start of moo's issue until now, it really shocks me at what low the standards of quality people have for expensive shoes (in regards to carmina).
I dont understand why QC issues and bad CS should be tolerated.
All of you are paying >$400 for shoes, how can you not expect the shoes to be perfect (or as close to perfect as can be). If you go to buy a samsung galaxy 3 or iphone 5 and phone has a small noticeable scratch on screen is that ok? (if you answered yes then i am truly shocked, please don't bother to comment) Its not, hence when i get shoes NIB, i can be ok with small nick that quickly buffs out but i am not ok with the shoe not being finished properly.
Quote:
Originally Posted by NewYorkIslander View Post

The phone one is a really poor analogy. Shoes are worn on our feet, and minor cosmetic blemishes don't drive me nuts. A phone is expected to stay new, and unblemished because its not dragged on the concrete day in and day out. i also think Moo's example is the exception, not the rule, as are most issues with Alden as well. We tend to think the internet is the be all and end all, but the reality is that our shared experiences here account for a small percentage of what actually takes places regarding customer service.

NY islander we are talking about the same thing:

"i can be ok with small nick that quickly buffs out" = "minor cosmetic blemishes don't drive me nuts"

i adjust my standards accordingly based on item type. I am talking about a high level product over view.
Edited by sinnedk - 12/27/12 at 1:11pm
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