I've never had any dealings with Betty or Carmina and I've only purchased Carmina from Epaulet.
You sent an email to Spain 3 days ago the weekend before Christmas then bitch that you haven't received a response.
So if you sent the email Thursday pacific time, it probably wasn't going to be read until Friday their time at the earliest.
I don't think it would hard to imagine her thinking, "Screw it, I'm going to have some tapas and I'll deal with this guy after Christmas".
Given what you have posted in past threaks, it's hard not to think we're not hearing the whole story and it's not just poor you getting shat upon.
FWIW, just going by what you have presented, I do think you should be made whole.