I am of the opinion that Carmina are very good value for money.
But let’s be very clear, Carmina are not up to standards with Edward Green or Gaziano & Girling, and have never claimed to be so. On the contrary, they emphasize themselves that you should not compare them to these makers. As mentioned above, you pay half the price, if not less, for a pair of Carmina compared to EG or G&G. You can’t buy an Audi and expect it to perform like a Porsche. If you want to compare them do it with Crockett & Jones Benchgrade, Alden or other brands in the $500 segment.
Mr. Moo had a bad customer experience. That is unfortunate. There is a perfectly good explanation for this, although I’m not saying it makes it right; Carmina are not used to dealing with end consumers. There is also the language barrier. This is why some people will find the experience dealing directly with them discouraging. Carmina is still a very good maker, they have to improve on their end customer handling if they want to be successful with their direct sales, but there’s a bunch of earnest independent retailers offering Carmina, so you’ll be fine either way. Carmina shoes are great and maybe the best bang for the buck in the shoemaking industry (yes, I am biased, but it is my honest opinion) so if you don’t like dealing directly with Carmina, go to your local Carmina retailer or Skoaktiebolaget, The Armoury, Epaulet or some other store with a good selection and a mail order service.
I'm up to 9 pairs from Carmina...value is fantastic and while the ordering process can be a problem at times, especially when you have issues with sizing, etc, I've always been happy with the product I received and love wearing them every day. For my money I'm completely satisfied and will continue to purchase from Carmina as long as they keep the level of quality and craftsmanship that most of us have experienced from them.