I knew AE would do what`s expected from a quality manufacturer, like they are .
I am pleased with the customer service. They couldn't fix the boots, but they are going to replace them. I know I will have the same issue with the grommets on the next pair. The grommets are just not right for this type of shoe.
I was going to ask if AE would replace the Bayfields with another shoe like the Malvern, but I decided that would just be inappropriate.