NYC Ralph Lauren in store Returns

Yes, I've done it multiple times.

They no longer accept online returns for credit on the spot, but they will wave the restocking fee and ship it for you.

I know the outlet stores take online returns and refund in cash or credit cards on the spot.

Polo Ralph Lauren Factory Stores

store locations

http://stores.ralphlauren.com/result...s#type=Factory

Slighly off point, but last time I returned something at a PRL store that I paid cash for, they had to mail a check to me. It was only a couple of hundred dollars. If you paid cash, they should refund cash. Was annoyed to find out that I had to wait 2 weeks for a check. Silly. Moral of the story - only use a credit card at PRL stores.

I just went through this issue this past weekend at the Mansion. They no longer give you a refund on your credit card right away. They go through a laborious bit of paper work and it takes two to three weeks for processing (so I was told). They changed the system so that the Mansion would not be stuck with the returned items on its books, as opposed to polo.com's.

same thing happened to me when I returned a pair of pants at the Soho store but I never received the refund until I called a month later. When I called, the return center had no record of the return because the Polo store in Soho never sent the pants back or submitted the internal paperwork. Luckily I had the return papers and the manager's name to reference on the phone. The person I spoke with was nice about it and gave me a refund without any hassle.

I was shocked to hear if you paid in cash, you were not refunded in cash. Typically you are owed the money in the manner you paid with, exception being large purchases. If you paid 4500 cash for a purple lable suit at a smaller market store, they might not keep that much cash on hand in the store (very few people paying with cash these days, their daily deposits must be small). They would have to mail you a check. I can't get over when customers pay me with a check, and demand that I give them cash back. Doesn't work like that, we are not a bank.

Agreed. It was $200. Ridiculous.

I noticed this today at their Northern California store. They will not take your online order and credit your credit card on the spot like they did for the last 10 years! I looked at the back of my receipt, and the receipt says, they would gladly exchange/refund your purchase if not satisfied at their RL store or shipped back to them. I had them call the online customer service and the customer service said, they should take it back. But the manager of the store said he no longer takes returns and credit your account. He will ship it back to Polo.com, however.

I was a little frustrated as I've shopped at this particular store for 10 years and have been ordering things online that the store doesn't carry. Plus the back of the receipt says you can return/exchange at any RL stores.

So I ended up leaving the package for the store to send back and then called my credit card company to tell them to do a charge-back on the spot as RL was not honoring it's written return policy on the receipt that I got. I told Customer Service I was leaving the package with the store and was going to issue a charge back. She told me she felt that was the right thing to do since that was what the receipt stated on the back.

I informed her, this new policy that some store will not credit the return item on the spot while other stores would is very confusing. The CS also told me she would bring up this matter with her superiors and try to get the return policy clarified for online customers.

It looks like this new return policy took effect 6 months ago. However, some RL stores are still taking returns and issuing credits, so that is where it gets confusing. Plus on the back of your receipt, it says you can return it to a local RL store for exchange/refund.

Just an FYI.