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Beware of the ebay buyer: bernardor2011 - Ebay buyer problem

post #1 of 69
4/16/11 at 12:02am
Thread Starter 
Sorry for hijacking the B&S forum but I need some advice from more experienced ebay sellers.

I listed a shirt on ebay. Ebay offers two options for the size: "Regular" and "Big & Tall". I chose "Regular". A buyer bought the shirt immediately without asking any questions. Measurements weren't provided as I wanted to keep the shirt in the original packaging. But in my listing I wrote: "if you have more questions, please don't hesitate to contact me".

The buyer received the shirt today and wants tot return the shirt because it is slim fitting for him but I said "regular" in the listing. I didn't accept it because he had already opened the packaging and worn the shirt.

He tells me that he will take it to ebay, paypal and American Express.

What should I do? Was I wrong about the way I listed the item?
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post #2 of 69
4/16/11 at 12:09am
My guess is that either way you are screwed because eBay favors sellers..
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post #3 of 69
4/16/11 at 12:12am
Quote:
Originally Posted by ezlau View Post
My guess is that either way you are screwed because eBay favors buyers ..

FIFY
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post #4 of 69
4/16/11 at 12:12am
Thread Starter 
Quote:
Originally Posted by ezlau View Post
My guess is that either way you are screwed because eBay favors sellers..

But I'm the seller
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post #5 of 69
4/16/11 at 12:15am
In my opinion, the onus isn't always on the buyer to ask questions about a listing. When you can foresee that there might be a misunderstanding (and you've been around long enough to know better), you should be proactive in clearing the air. You should have made it abundantly clear in the listing that it is 'slim fitting', and if you didn't... then it's on you mate.
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post #6 of 69
4/16/11 at 12:15am
Quote:
Originally Posted by ezlau View Post
My guess is that either way you are screwed because eBay favors buyers..
Unfortunately this is probably true. It sucks because you can't sell the shirt as new anymore. You can explain this to the buyer, or tell the chubster to lose some weight
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post #7 of 69
4/16/11 at 12:16am
Quote:
Originally Posted by Chargersfan View Post
In my opinion, the onus isn't always on the buyer to ask questions about a listing. When you can foresee that there might be a misunderstanding (and you've been around long enough to know better), you should be proactive in clearing the air. You should have made it abundantly clear in the listing that it is 'slim fitting', and if you didn't... then it's on you mate.

I dont think OP actually knew that the shirt was slim fitting, since the shirt is not unwrapped. Or the buyer was just a fat ass.
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post #8 of 69
4/16/11 at 12:17am
If you knew that it was a slim, you probably should have put that in the listing. However, you did nothing fraudulent. You listed an item, and delivered exactly what was listed. That ebay does not have a selection criteria to designate an item as slim is also in your favor. If the measurements were important he should have asked. If you gave him information about the item that was wrong, it would be your fault. You didn't.
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post #9 of 69
4/16/11 at 12:21am
Thread Starter 
By the way, the shirt is not really slim-fitting but for someone with a belly, it can be slim-fitting. It totally depends on the body of the person. Nowhere on the shirt it says slim-fitting. Besides, in my listings for returns I say: "Returns are only accepted if the there is a problem about the description of the item."

Having said that SF is not always that safe even when you provide the measurements. I know from experience
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post #10 of 69
4/16/11 at 12:31am
Quote:
Originally Posted by PocketCircle View Post
By the way, the shirt is not really slim-fitting but for someone with a belly, it can be slim-fitting. It totally depends on the body of the person. Nowhere on the shirt it says slim-fitting. Besides, in my listings for returns I say: "Returns are only accepted if the there is a problem about the description of the item."

Having said that SF is not always that safe even when you provide the measurements. I know from experience

True I guess. Lets just hope eBay sees the situation and sides with you. What shirt was it, $ and size? If it was returned you could prolly sell it here
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post #11 of 69
4/16/11 at 12:59am
eBay will not side with you, so I guess the take home message is to up your game as a seller, and not leave things to chance.
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post #12 of 69
4/16/11 at 1:27am
caveat emptor. that's the risk of buying online without good info, it's a gamble and he lost. but between you and me, I think you should have given exact measurements and wouldn't be in this situation.
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post #13 of 69
4/16/11 at 1:43am
eh, even odds he'd still be in this situation even if he had given measurements. the #1 rule of ebay is that the buyer is always right, screw the seller all the way no matter what.

this becomes a problem when buyers are complete idiots, don't read descriptions, and all the stuff you put in your listing is for naught. I've had people who didn't even read the TITLE OF THE AUCTION.

I'm sure anyone who's sold much on Ebay has similar stories. Not much you can do beyond hope you actually get your item back, add them to your blocked bidders/buyers list, and hope they don't leave you a neg. Of course, if they also sell things... you can use your imagination.
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post #14 of 69
4/16/11 at 1:44am
the buyer can an a-hole, and ebay will still side with him There is no seller protection on eBay.
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post #15 of 69
4/16/11 at 2:00am
As others have said, you're screwed because ebay abuses sellers. However, I disagree with those who said you need to provide measurements or guess if a shirt will subjectively be slim-fitting on a given buyer. Buying clothes online is for people who already know what they want and have familiarity with the item. I know that 15.75 Turnbull & Asser shirts are going to fit me perfectly almost without fail, and the seller is really only under the responsibility to provide info when the item differs materially from the norm of that brand, like a 15.75 that fits like a 16.5. If the buyer isn't familiar with the item, it's on them to get the measurements and make sure it will fit, or assume the risks associated with buying clothing through the internet. If they don't want to do that, there are always B&M stores that will sell them the same item for 5X the price or more.
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