Originally Posted by mafoofan
The unfortunate bottom line is that Ambrosi sees its future in luxury retail, not bespoke service. The discussions I've had with both Salvatore and his Korean "manager" suggest they don't know there's a difference. As far as I can tell, they would convert to a factory-made MTM product if possible. Who knows? Maybe they are already there.
The men that I worked with years ago and recommended to the forum have been replaced by a brand machine. This machine does not value individual clients and cannot be expected to provide the service and attention one would expect from his tailor. This is what happened to me. Salvatore neglected to note agreed-upon changes to my fit when I last visited him in Naples and made irreversible mistakes
when cutting the cloth I supplied. Now he insists that my conversation with him in Naples never happened (which I documented here) and I simply outgrew the trousers he made for me.
Oh, and at the last minute, he increased his prices on me. I had little choice but to pay since he had already made the pants out of my fabric.
I'll repeat this story a thousand times if necessary. Buyer beware.
As for the Asian clients out there: you are getting fleeced, paying two to three times the price others pay.
I haven't followed the epic poem of the pents too closely but I think this could be a little misleading or at least that reasonable minds could differ on the bolded part.
When a mistake happens (and eventually they will) it's not as if there's an agreement on when things will be fixed or remade. The customer always wants things remade and the maker always wants to fix the existing things.
Nine times out of ten, things aren't remade.
Seems like people can certainly fault him for saying he's sent something when he hasn't (and probably even for significant delays). And it's totally his fault for not making the changes to the pattern before cutting.
But in the interest of anyone who actually reads SF for information on how this all works / is supposed to work, thought it might be worth pointing out that general practice is to fix something rather than remake it especially if it's your material.