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Gaziano & Girling Appreciation & Shoe Appreciation Thread (including reviews, purchases, pictures, etc...) - Page 1442

post #21616 of 21771
Black calf deco Mitchells

post #21617 of 21771

Right then chaps.

 

Update on the channel issue with my Holdens.

 

Dean has emailed me today and advised that not enough adhesive was used to keep the channel fixed and that he will re-dress them and send them back to me.

 

The leather that had peeled back had stretched which I feel will always be a weakness. I did ask that toe taps were fitted but he clearly didn't feel that this was necessary.

 

Hopefully this will prove to be a permanent fix and not a recurring issue.

post #21618 of 21771

post #21619 of 21771
Quote:
Originally Posted by MrVenneri View Post


If ever there was a picture that made me want a pair of deco loafers ... inlove.gif

Love the socks and trouser combo too - what makers?
post #21620 of 21771
post #21621 of 21771
Quote:
Originally Posted by grc1 View Post

If ever there was a picture that made me want a pair of deco loafers ... inlove.gif

Love the socks and trouser combo too - what makers?

Let's get you a pair Decoman! They're calling your name. smile.gif

Ah, many thanks! Those trousers are from a little US (Manhattan, formerly Brooklyn) based boutique called Epaulet. They have frequent MTO programs that I've hopped on and these were one of the products. Italian virgin wool super 130's, IIRC. The socks are Marcoliani OTC's.
post #21622 of 21771
Quote:
Originally Posted by Steven Cash View Post
 

Right then chaps.

 

Update on the channel issue with my Holdens.

 

Dean has emailed me today and advised that not enough adhesive was used to keep the channel fixed and that he will re-dress them and send them back to me.

 

The leather that had peeled back had stretched which I feel will always be a weakness. I did ask that toe taps were fitted but he clearly didn't feel that this was necessary.

 

Hopefully this will prove to be a permanent fix and not a recurring issue.


Second update.

 

Dean has contacted me further and offered to fit toe taps for free if I pay the postage so in essence £30 for peace of mind isn't too bad a deal.

 

I think I will have toe taps (or at the very least pins) fitted to all shoes in future.

post #21623 of 21771
Quote:
Originally Posted by Steven Cash View Post


Second update.

Dean has contacted me further and offered to fit toe taps for free if I pay the postage so in essence £30 for peace of mind isn't too bad a deal.

I think I will have toe taps (or at the very least pins) fitted to all shoes in future.
Very generous offer for Dean as they charge quite a bit for flushed taps. Hope no more issues arise.
post #21624 of 21771
Quote:
Originally Posted by Steven Cash View Post
 


Second update.

 

Dean has contacted me further and offered to fit toe taps for free if I pay the postage so in essence £30 for peace of mind isn't too bad a deal.

 

I think I will have toe taps (or at the very least pins) fitted to all shoes in future.

This is the epitome of fantastic customer service. Thanks for sharing.

post #21625 of 21771
Quote:
Originally Posted by ericgereghty View Post

This is the epitome of fantastic customer service. Thanks for sharing.

Not to split hairs, but wouldn't the epitome of customer service be if they offered a free replacement pair made from cordovan???
post #21626 of 21771
Quote:
Originally Posted by othertravel View Post

Not to split hairs, but wouldn't the epitome of customer service be if they offered a free replacement pair made from cordovan???

...and stitched with the split hairs.

This is a good result. You get toe taps installed at the factory (with an implicit guarantee against mishap) for what it would cost at a decent cobbler.
post #21627 of 21771
Quote:
Originally Posted by othertravel View Post


Not to split hairs, but wouldn't the epitome of customer service be if they offered a free replacement pair made from cordovan???


What, no complimentary bespoke upgrade???

post #21628 of 21771
No keys to the store???

But joking aside, Dean is a really good guy. Great customer service skills.
post #21629 of 21771
Quote:
Originally Posted by othertravel View Post


But joking aside, Dean is a really good guy. Great customer service skills.

I'm seriously amazed at the fact that he still personally responds to email inquires. I always feel guilty when he responds to my emails, like i'm keeping him from more important matters.
post #21630 of 21771
Quote:
Originally Posted by JubeiSpiegel View Post


I'm seriously amazed at the fact that he still personally responds to email inquires. I always feel guilty when he responds to my emails, like i'm keeping him from more important matters.

enjoy it while it lasts. 

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