Basically the color is supposed to come out very light brown like pine but came out dark brown like oak. I had been very particular about this and had emphasized this part numerous times, so not sure where the miss is. They were initially defensive about it until I resent an email confirming and attaching the color I had wanted. They said they will take a look at what can be done during the polishing stage.
I suggested to go ahead but said that I will not take anything less / different than what was ordered. If we're talking about a couple hundred quids I would have let it go, however, for the price of a deco MTO I expect nothing less than perfection, period!