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Gaziano & Girling Appreciation & Shoe Appreciation Theard - Page 355

post #5311 of 13613
While Nick is often praised for superlative customer service, I thought I would share an example for which both Bespoke England and G&G coordinated to go above and beyond to ensure client satisfaction. Last month when checking up on my order, I mentioned to Nick that my Arran and Hove - despite G&G last adjustments - fit a bit loose. I had the chance to meet up with Nick in London and passed both pairs to him in exchange for my newly-delivered Mayfair in vintage rioja.

Both the Arran and Hove had the half sock replaced with a full sock, the shoes themselves appear to be smartly shined, and I received a complimentary tin of what appears to be G&G branded Saphir wax - has anyone seen this? Keep in mind, this service was delivered promptly and without fuss for two pairs I purchased in 2011.

In the interim, I experienced excessive creasing with the recently-delivered Mayfair, which are currently back at the factory undergoing adjustment at Nick's suggestion.

As much as I love these shoes, the exceptional customer service by both Nick and G&G cannot be overstated. icon_gu_b_slayer[1].gif

file-6.jpg

file-7.jpg
post #5312 of 13613
Quote:
Originally Posted by medtech_expat View Post

I received a complimentary tin of what appears to be G&G branded Saphir wax - has anyone seen this?
file-6.jpg
file-7.jpg

Masa said GG branded waxes are supplied by La Cordennerie Anglaise (which in turn are made with their specification by Avel)
post #5313 of 13613

Will still hold on to my Saphir :)

post #5314 of 13613
Quote:
Originally Posted by medtech_expat View Post

While Nick is often praised for superlative customer service, I thought I would share an example for which both Bespoke England and G&G coordinated to go above and beyond to ensure client satisfaction. Last month when checking up on my order, I mentioned to Nick that my Arran and Hove - despite G&G last adjustments - fit a bit loose. I had the chance to meet up with Nick in London and passed both pairs to him in exchange for my newly-delivered Mayfair in vintage rioja.
Both the Arran and Hove had the half sock replaced with a full sock, the shoes themselves appear to be smartly shined, and I received a complimentary tin of what appears to be G&G branded Saphir wax - has anyone seen this? Keep in mind, this service was delivered promptly and without fuss for two pairs I purchased in 2011.
In the interim, I experienced excessive creasing with the recently-delivered Mayfair, which are currently back at the factory undergoing adjustment at Nick's suggestion.
As much as I love these shoes, the exceptional customer service by both Nick and G&G cannot be overstated. icon_gu_b_slayer[1].gif
file-6.jpg
file-7.jpg


Absolutely amazing!

I'm currently working with Nick on a few MTO options, he is a pleasure to deal with.
post #5315 of 13613
medtech - that is truly awesome. nick and GG are both at the very top of the customer service game.
post #5316 of 13613

Are those the Vintage Oak Hove? Must... buy...

post #5317 of 13613
Quote:
Originally Posted by nutcracker View Post

Masa said GG branded waxes are supplied by La Cordennerie Anglaise (which in turn are made with their specification by Avel)

I have a tin of G&G wax that Nick sent me when the factory refinished a pair to correct some problems. It's much softer than Saphir.
post #5318 of 13613
Quote:
Originally Posted by chogall View Post

Go get an appointment and ask.  Worst case you can find out your true RTW size instead of squeezing into a pair that fits poorly like many examples in this thread.

I'm going to stop by and talk to them about it. I'll come back and share what I find and what I choose to do and then in something like 5-10 months hopefully I can add some new pictures to this thread. icon_gu_b_slayer[1].gif
post #5319 of 13613
Quote:
Originally Posted by Mr. Pink View Post

I have a tin of G&G wax that Nick sent me when the factory refinished a pair to correct some problems. It's much softer than Saphir.

+1. And a hearty tin at that
post #5320 of 13613
Quote:
Originally Posted by Mr. Pink View Post

I have a tin of G&G wax that Nick sent me when the factory refinished a pair to correct some problems. It's much softer than Saphir.

i want some frown.gif
post #5321 of 13613
IS, anything from this thread you don't want?
post #5322 of 13613

This is MTO right?

 

post #5323 of 13613
Quote:
Originally Posted by NAMOR View Post

IS, anything from this thread you don't want?

pretty much no.
post #5324 of 13613
Quote:
Originally Posted by medtech_expat View Post

While Nick is often praised for superlative customer service, I thought I would share an example for which both Bespoke England and G&G coordinated to go above and beyond to ensure client satisfaction. Last month when checking up on my order, I mentioned to Nick that my Arran and Hove - despite G&G last adjustments - fit a bit loose. I had the chance to meet up with Nick in London and passed both pairs to him in exchange for my newly-delivered Mayfair in vintage rioja.
Both the Arran and Hove had the half sock replaced with a full sock, the shoes themselves appear to be smartly shined, and I received a complimentary tin of what appears to be G&G branded Saphir wax - has anyone seen this? Keep in mind, this service was delivered promptly and without fuss for two pairs I purchased in 2011.
In the interim, I experienced excessive creasing with the recently-delivered Mayfair, which are currently back at the factory undergoing adjustment at Nick's suggestion.
As much as I love these shoes, the exceptional customer service by both Nick and G&G cannot be overstated. icon_gu_b_slayer[1].gif
file-6.jpg
file-7.jpg

I have been dealing with Nick for nearly 3 years and he is a true professional. I have ordered over a dozen MTO pairs and never a problem; everything done to customer satisfaction. He goes above and beyond to make things right without hesitation. Deal with confidence. He is your best G&G advocate.
post #5325 of 13613
Quote:
Originally Posted by Saratorial_Splender View Post


I have been dealing with Nick for nearly 3 years and he is a true professional. I have ordered over a dozen MTO pairs and never a problem; everything done to customer satisfaction. He goes above and beyond to make things right without hesitation. Deal with confidence. He is your best G&G advocate.

He really is! 

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