Absolutely, yes...businesses must realise that with the internet they are open to more scrutiny and instant consumer feedback channels than ever before. This is our way of keeping them honest.
I think it was, initially at least, more about how you had spread that issue all across the thread before even giving Leffot the right to reply. Very shabby behaviour.
Rightly or not, it looked like you were angling for some leverage to turn the situation to your financial advantage...
Subjective and largely speculation on your part. See above