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Issue with Alden special order

post #1 of 4
Thread Starter 
In November, I ordered a Leisure Handsewn loafer in Ravello, using the Aberdeen last. Like this, but slightly elongated-
http://www.theshoemart.com/alden-men..._cordovan.html

Well, I finally get a call that it is in and go pick it up. It looks like I have been sent a split toe similar to:
http://www.theshoemart.com/alden-men..._cordovan.html

It is not what i ordered, but I actually like it, and that is not the problem. The problems are twofold. Alden has been sloppy in using the black sole dressing, splashing black on the upper. Can this be removed? Specifically without darkening the beautiful ravello color?

The other problem is that there is a small rough area on the side of the upper about an eighth of an inch wide and half an inch long. They are going to try to buff this out.

To the credit of the store I purchased the shoes, they are going to give me a $150 store credit(which I will easily use). I hope Alden can clean this up. I'd hate to have to wait another 6 months!


Todd
post #2 of 4
post pics of affected areas
post #3 of 4
QC problems with Alden?? What?!
post #4 of 4
Quote:
Originally Posted by TRA8324 View Post
QC problems with Alden?? What?!

The spliut toes look better. you lucked out.
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