Originally Posted by Nick V.
I have enjoyed the comments posted. Thanks to all. I'm also considering a policy whereby, when I see how a customer is and, what they wear and, advise against their request. Then, suggest the appropriate service. If the customer does not adhere to my advice, I'll refuse the job. This will be done on a case by case basis. I trust my intuition and the OP is well aware of what I advised him.
For the record, regarding high-end Women's shoes. I was mentioned in O magazine Feb. 2011 edition. Forgot what page but here is the cover:http://downmagaz.com/women_magazine/...uary-2011.html
"go to people"
Been on Martha Stewart's radio program (invited) 7 times. Live on the air.
many others. The latest is this months edition of:http://shopsmartmag.org/
This, as all our publicity is always unsolicited. Rather, we are always sought out.
Are we perfect? No. Fair and reasonable? Always.
Originally Posted by gyasih
Come on Nick. We've both chalked this up to a mistake, but please don't sit here like, "I suggested flush plates, so it's your fault you have a nail hole in your shoe."
I completely agree with the OP. If anything Nick's posts on this forum have so far been to the detriment of B.Nelson.
Nick's comments have not come across as apologetic, they have not come across as factual, INSTEAD they seem to avoid answering the issue. This is not good business. What the hell has Martha Stewart got to do with this? So B.Nelson are recognised as good, surely that's because of ability and good customer service? What Nick has shown by his posts is most unfortunately far from that. From what the OP has written, B.Nelson has failed on this occassion.
As for the OP posting here. As shown by many posts on this thread it takes a great deal of courage to post negatively about a company that is revered on a forum. However, it is most certainly the right thing to do.
The OP went to B.Nelson on the basis of good reports on this forum, but he didn't get a quality service. Should that be reported - YES.
Everyone constantly provides their negative experience with dry cleaners, tailors etc. Just because they aren't hugely recommended, everyone chimes in with further criticism. Yet, the poor OP mentions, in the most fair way, that he hasn't received quality service from a recommended company by the forum, and people tell him he should not have posted here? That smacks of double standards.
B.Nelson should wake up and realise that holding your hands up when you make a mistake is a very important thing. Blaming it on the customer without any foundation makes you sound pathetic. Also, this new rule of rejecting customers sounds very "Soup Nazi" (see Seinfeld) i.e. a joke.All B.Nelson need to do is say sorry
, say that of course a nail should not be poking out of the shoe, admit that you never informed the OP that a nail would be poking out of his shoe (honestly, do you think if you'd advised of this he'd of gone for non-flush taps?), and paint the red back on his wife's shoes. - It's hardly Harvard Business School, it's honesty and etiquette.